Customer Service Representative

LISA AI TRAN

**** ***** **** **** *** #***, NRH, TX 76180

Cell: 817-***-****

************@*****.***

OBJECTIVE

Seeking position requiring skills in a medical office environment; position should require a variety of tasks,

including, word processing, spreadsheet, and database program use.

QUALIFICATION SUMMARY

Strong administrative support professional experienced working in fast-paced environment demanding strong

organizational, technical, interpersonal skills, trustworthy, ethical and committed to superior customer

service. Confident and poised in interactions with individuals at all levels. Capabilities include:

Custodian of Medical Records Vietnamese Translator

Insurance Verification Customer Service

Cash Accountability Word Processing

Computer Operations Filing & Data Archiving

Telephone Reception Office Equipment Operations

EMPLOYMENT OVERVIEW

FORT WORTH TRANSPORTATION AUTHORITY, FORT WORTH, TX 2011-PRESENT

REVENUE SERVICE AGENT

Ensure that all revenue vehicles are probed and cashboxes are exchanged.

Documenting and securing full cashboxes for all transit transactions

Running reports to ensure all vehicles have been probed and collect ridership data.

MATLOCK HEALTH AND REHABILITATION CENTER, ARLINGTON, TX 760**-****-****

WEEKEND RECEPTIONIST

Handled phone calls and customer queries.

new resident details into database and scheduled appointments for senior staff and resident’s

Recorded

appointments.

Acquiredknowledge of Medicare/Medicaid regulations, nursing and rehabilitation concepts for new

weekend resident admissions.

HILTON GARDEN INN, ARLINGTON, TX 760**-****-****

NIGHT AUDITOR

Ensuring the accuracy of the charges to the guest folios, ensuring that the sum of revenues due to

accounts receivable from the various departments (i.e. Food & Beverage, Rooms, gift shop) found on the

department control sheets equals the sum of the charges made to the guest folios.

folios for guests who are scheduled to leave the next morning to guest’s rooms and delivered

Delivered

daily newspapers.

Run daily management reports off the PMS.

Check-in,check-out, reservations, responding to guest complaints, coordinating housekeeping requests,

and handling any emergencies that may arise.

Gathering all needed paperwork to complete the audit, including pulling any or all checked-out guests'

registration cards, and making sure all guests are checked-out in the system that should be checked-out.

RICOH, FT WORTH, TX 761**-****-****

LEAD CUSTOMER SERVICE REPRESENTATIVE

Custodian of medical records for 13 doctors; processing all medical records request

Medical records chartroom duties are filing, pulling charts, answer telephone messages.

Mailroomduties are processing incoming mail, outgoing mail, delivered and received UPS, FedEx,

and DHL packages.

Responsible for training new employees in the chartroom and mailroom

Able to troubleshoot computers and copiers problem quickly to maintain a good workflow for the

office and scanning medical records to data archiving system

Education

University of Phoenix, Majoring in Business Marketing

Tarrant County College, Majoring in Business Marketing

Arlington, Texas

Andrew Hill High School, High School Diploma

San Jose, California

Reference Available Upon Request

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