Sales Manager
Resume:
James Rickard
East Norwich, NY 11732
http://www.linkedin.com/pub/james-rickard/52/a14/297/
*********@*******.***
Experience and Accomplishments
Goodwill Industries, General Manager, February 2010 – May 2014
• Improved comp sales by 14% in 2013, 15% in 2011 and 25% in 2010.
• Adapted standard operating procedures for experimental store in 2011 -2012.
• Research for Values re-branding initiative in 2013.
• Research for new on-boarding procedures currently in use.
• Team leader for performance management team of values initiative.
• Performance management team created Management/Leadership training currently in use.
• Performance management team created a document explaining how the values connect to each
organizational position.
• Performance management team created training module to roll out new values Initiative.
• Research of data regarding organizational retention, turnover and wage/benefit analysis.
• Created excel spreadsheets to track daily donor counts, departmental sales and production output.
• Training of exempt and non-exempt paid and volunteer workers across local departments.
Game Crazy, Store Director, January 2009 – September 2009
• Q3 Gross Margin 35% vs. 33.5% District Gross Margin.
• Q3 Comp Sales +13% vs. -11% District Comp Sales.
• Period 9 Company Performance Ranking 111/600+.
• Period 9 Company Comp Sales Ranking 121/600+.
• Period 9 New Company Comp Sales Ranking 255/600+.
• Period 9 Used Company Comp Sales Ranking 46/600+.
Spirit Halloween Superstore, District Sales Manager, July 2008 - November 2008
• Sourced rental properties for seasonal location builds.
• Worked closely with local planning departments to secure all required permits for sales and
construction were complete.
• Point person for set-up of all equipment, troubleshooting and required repairs.
• Managed production schedule and deadline planning for location builds.
• Secured required materials and supervised construction crews for set-up and strike of locations.
• Responsible for inventory planning and scheduled deliveries within district.
• My locations finished #5 and #6 in 36 location region.
Linens N Things, Group Selling Manager, December 2007 - July 2008
• Manager of functional house-wares department comprised of 8 sub-departments.
• Increased sales year to date versus 2007 by 12% before liquidation began.
• Increased sales year to date versus the northeast by 18% before liquidation began.
• Executed all liquidation policies and procedures until final store closing.
Brother’s 3 Pools, Sales Specialist, May 2006 - December 2007
• Pitched sales presentations to potential clients.
• Taught informational classes to clients regarding daily maintenance, opening and closing
procedures.
LeMarc's Management Corp. Hallmark Gold Crown Franchise, Area Manager, July 2005 - May
2006
• Hired and trained seasonal and full time sales team members.
• Payroll control and scheduling.
• Inventory control and oversight of product needs from distribution center and allocations
department.
• Supervisory capacity over secondary location management and staff.
• Returned as seasonal operations manager from 11/06 - 2/07.
Leslie’s Pool-Mart - Store Manager, January 2002 - May 2005
• 2004 EBITDA of 22.5%.
• 2004 Operating profit increase of 9.6%.
• 2003 EBITDA of 13%.
• 2002 Turned 10% deficit to previous year’s sales to 2% in 5 months.
• 2002 Increased total sales by 19.2% by the end of Q2.
• 2002 member of Presidents Club.
Five Towns College – Admissions Counselor, December 2000 – October 2001
• Evaluated student applications. (Under-graduate, transfer and graduate)
• Contacted prospective students through telephone, e-mail and postal service.
• Conducted entrance interviews.
• Conducted tours of the campus.
• Open house duties including tours and lecture hall question/answer sessions.
• Representative at recruitment events at high schools and conference centers.
• Registered and scheduled half of the new student population for spring 2001.
• Researched and created B.S. in Mass communications program using existing course offerings.
Leslie’s Pool-Mart, East Norwich, NY – Seasonal Assistant Store manager #150 June 1995 –
January 2002
Education
Towson University, Towson, MD - B.S. Mass Communications
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