Customer Service Representative

Linda R. Pechous

***** ********** ***** *****, ******* 33625

813-***-**** ? ********@*****.***

Employment

****-******* **** ** *******, Tampa, FL - Model Escalation

. Accept all escalated calls from banking center associates

and customer service associates

. Conduct research to establish immediate satisfaction for all

issues

. Perform immediate resolution for all banking center

associates and customer call issues

. Finalize all escalated calls

2011-2013 Weisser, Tampa, FL - Concierge

. Assisted residences with incoming and outgoing packages

. Greeted and directed all incoming guests and vendors

. Monitored all closed circuit televisions through the entire

building

. Coordinated all activities of incoming vendors

. Trained fellow security associates in Grand Central policies

and procedures

. Scheduled all residence and new tenants arrivals and

departures

. Documented and prepared daily report for management

2010-2011 JC Penny, Tampa, FL - Customer Service Representative

. Assisted customers to find the best values available

. Handled all customer transactions including purchases and

returns

. Assisted customers in opening store credit cards

. Closed and balanced all cash registers at the end of every

shift

. Conducted daily store recovery after close of business

. Trained fellow associates in JC Penny policies and

procedures

2011 MyMatrixx, Tampa, FL - Accounts Receivable

. Ensured proper posting of worker's compensation checks using

MyMatrixx proprietary computer application

. Verified specific check information, such as invoice numbers

and date of service dates, for accuracy and completeness

. Automated the output of the manual check mailing process by

introducing windowed envelopes

. Researched incorrect NPI and RPI numbers for Licensed

Pharmacists and Physicians

2009-2010 Peebles, Indianapolis, IN - Customer Service Representative

. Managed all clothing mark downs and pricing changes for the

entire store

. Assisted customers in opening store credit cards

. Closed and balanced all cash registers at the end of every

shift

1992-2007 Bank of America, Tampa, FL - Senior Account Operations

Representative

. Worked with customer service department to research customer

accounts

. Generated letters to customers on a daily basis after

conducting extensive

research to explain account discrepancies

. Conducted training classes for incoming research analysts

. Completed nightly balancing of funds stored in vault

accessed by several banks

. Outsourced several departments to India by:

. Training new employees in BOA policies and procedures

. Demonstrating proper techniques for opening and

closing accounts

. Instructing employees on manual data entry procedures

. Introducing specific check cutting procedures

Summary of Qualifications

Sixteen years of credit analysis research performed by analyzing customer

information using Experian, Equifax and Chex System applications.

Expert knowledge of Microsoft Office Suite, including Word, Excel and

Internet Explore, and also closed circuit television cameras.

Contact this candidate