Customer Service Administrative Assistant

Reshenda Rogers

Administrative Assistant

Las Vegas, NV

***********@*****.*** - 405-***-****

WORK EXPERIENCE

Administrative Assistant

Ameriprise Financial - Las Vegas, NV - January 2014 to April 2014

Answer, screen and transfer inbound phone calls

* Receive and direct visitors and clients

* General clerical duties including photocopying, fax and mailing

* Maintain electronic and hard copy filing system

* Retrieve documents from filing system

* Handle requests for information and data

* Resolve administrative problems and inquiries

* Prepare written responses to routine enquiries

* Prepare and modify documents including correspondence, reports, drafts, memos and emails

* Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

* Prepare agendas for meetings and prepare schedules

* Record, compile, transcribe and distribute minutes of meetings

* Open, sort and distribute incoming correspondence

* Maintain office supply inventories

* Coordinate maintenance of office equipment

* Coordinate and maintain records for staff, telephones, parking and petty cash

Guest Services Agent

Cesar's Entertainment - Las Vegas, NV - November 2013 to 2014

Answered incoming calls from guests, housekeeping, and responded to radio communications

* Performed all check-in and checkout functions.

* Accept, sort and distribute all messages for guests. Produce, generate, and distribute reports.

* Post charges to guests' accounts. Using LMS, HOTSOS

* Processed between 20-25 customer transactions each hour with no mistakes through patience, attention to

detail, and the ability to follow procedures thoroughly

* Balanced daily transactions in an accurate and precise manner

* Controlled, maintained, and secured all cash and consignments as assigned within established limits

* Identified and made sales referrals, recommended alternate channels, and cross-sold additional hotel

services

PBX Operator

Aria Resort & Casino - Las Vegas, NV - August 2011 to May 2013

Answered incoming calls from guests, housekeeping, and responded to radio communications

* Contributed to delivering excellent guest service consistent with the company's core standards

* Maintained confidentiality of department affairs

* Respond to and resolved employee complaints and creatively solve through anticipating, recognizing, and

evaluating a solution

* Offered and added services to guests rooms per their request

Personal Financial Assistant II

Aria Resort & Casino - Las Vegas, NV - August 2011 to July 2012

Delivered concierge level assistance by serving as a single point of contact for product and service needs.

* Used basic interview techniques to uncover members' specific needs and make appropriate

recommendations utilizing the full range of credit union products and services.

* Assisted members with the completion of forms and applications; assured that appropriate records were

maintained, required reports were prepared, and scheduled balancing routines are followed.

* Answered questions about products and services and resolved issues that are within established authority

limits.

Personal Banker (Promotion)

Wells Fargo Bank - Las Vegas, NV - March 2011 to August 2011

Provided exceptional guest service to new and returning branch customers.

* Educated customers on a broad spectrum of financial and credit services.

* Used profiling analysis tools to identify cross sell opportunities, and made outbound sales calls to increase

'product per customer' ratio.

* Assisted in the movement of money via payment mechanisms, and provided ways to invest excess funds,

such as in savings accounts and bonds.

* Processed all new and closing account transactions, assisting customers in their selection of various accounts

and financial services

* Performed other clerical duties as needed within in the branch

Customer Service Representative/ Teller (Promotion)

Wells Fargo Bank - Las Vegas, NV - July 2008 to March 2011

Provided prompt, quality customer service along with support to bankers and store management.

* Performed a wide range of services including document preparation, account servicing/maintenance (account

reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders),

and problem resolution.

* Provided customers with solutions to moderately complex or escalated issues through research resolutions

to the customer requests.

* Accounted for the successful resolution of all customer request seamless delivery of service, sales and/or

fulfillment requests by answering calls in an inbound contact center environment

EDUCATION

Business Management

College of Southern Nevada - Las Vegas, NV

2010 to Present

Choctaw High School - Choctaw, OK

2005

ADDITIONAL INFORMATION

* Forbes Certified

* Excellent Knowledge of HOTSOS, SharePoint, LMS and multiple phone line.

* Experienced in working in a high volume customer service environment (4+ years)

* Trained in providing concierge level guest service to customers

* Able to effectively handle escalated customer situations

* Exceptional oral and written communication skills

* Experienced in providing clerical support to staff

Office Skills

Microsoft Words Excel PowerPoint Outlook Opera HOTSOS Type 75 WPM

Contact this candidate