Customer Service Office Staff

Jayme Gasper

Hemet, CA

*********@*****.*** - 619-***-****

WORK EXPERIENCE

Food and Beverage Supervisor

Soboba Casino - San Jacinto, CA - January 2005 to Present

Responsibilities

Payroll, cash variances, schedules, floor rotations bar rotations, orders, inventory, pricing updates, policies,

hiring, customer service (generating guests, handling customer disputes) Bartending (when needed) Handled

all special events inside and outside of Casino, bringing in new products, cost analysis, training as well as

create new specials and entertainment ideas

Accomplishments

Helped in tranfering to the Yellow dog inventory system, Set up new Micros system. Added a new scheduling

system called schedule fly... hired and trained new staff, took over full operations of the Coffee shop on property

Skills Used

Micros, Kronos, Mas, excell, word, e-connect, Yellow dog, Schedulefly, TIPS certified, knowledged in the ABC

laws, Food Handlers certificate

Hostess/ Waitress

DJ restaurant - Hemet, CA - June 1999 to November 2005

Responsibilities

Customer service, greet people, take orders, register, prep work

Medical Records Clerk

Hemet Surgery Center/ Pain Center - Hemet, CA - January 2002 to November 2004

Responsibilities

Answer phones, check in new patients, billing, charting, follow up calls. Organized and cleaned up previous

years of uncharted and unsecured charts, brought the company up to HIPPA standards, learned back office,

maintained daily operations, filled in for front office staff during vacations or sick time became CPR certified,

helped in recovery when needed.Answered phones, verified insurances

Accomplishments

Helped bring the company back up into the computer times, organized 10previous years of charting, brought

it to a computer system archived the old, managed the day to day operations, hired a part time file clerk to

help with the weekly operations

Skills Used

Fast pace enviornment, learned on the job

SKILLS

Schedulefly, Micros and Micros Symphony, Yellow dog inventory system, MAS, Berg infinity systems, Microsoft

word, office and excel, TIPS certified, Food Handlers card, ABC trained

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