Customer Service Representative

Chrissandra Hayman

Administrative Specialist - Vehicle Brokers of Queens

Brooklyn, NY

******@*****.*** - 646-***-****

To be placed in a position where my interpersonal and leadership skills can be utilized to promote and enhance

growth.

CORE LEADERSHIP QUALITIES:

●Staff Development and Training ●Self-Motivated ●Leadership Skills

●Written and Verbal Communication ●Detail Oriented ●Team-Oriented

●Office Management ●Highly Educated ●Critical Thinker

WORK EXPERIENCE

Administrative Specialist

Vehicle Brokers of Queens - Queens, NY - February 2010 to Present

Answers telephone calls from potential customers who have been solicited through advertisements.

• Explains products or services and prices, and answers questions from customers.

• Obtains customer information such as name, address, and payment method, and enters payments into

computers.

• Generates qualified sales leads and appointments for the business

• Monitors and tracks leads sent to sales people.

• Prepares insurance forms/documents such as identification cards, certificates, endorsements, schedule, etc.

• Processes other insurance transactions to provide customer service and support efforts to acquire and retain

profitable business.

• Performs other related support duties as requested, such as answering phones, processing mail, assisting

customers, scanning, photocopying, and insurance check processing.

Customer Service Representative

Comcast/Adelphia - West Palm Beach, FL - March 2006 to December 2006

Provided assistance and expertise to customers and received orders for returns, exchanges and credit.

• Responsible for input and retrieval of information from various databases and applications.

• Responsible for product knowledge and adhering to company policies. Worked with other functional groups

to ensure customer satisfaction.

• Provided a full range of customer service for Comcast high speed internet products in a prompt, efficient

and professional manner.

• Demonstrated listening and analytical skills, with the ability to obtain key information and resolve complex

service problems with first call resolution.

• Installed software programs and troubleshot operating systems, software and hardware.

• Communicated courteously and pro-actively to learn customers' short term and long term needs and to

understand issues from customers' position.

• Recommended products or services to customers and developed partnerships with customers.

Tax Preparer

Jackson Hewitt - Corona, NY - December 2005 to March 2006

Prepared individual, partnership and corporate income tax returns.

• Engaged the financial projections, interstate taxation and business valuations with assistance from the Senior

Tax Accountant.

• Participated in the completion of the tax returns with a specialization in pension plans, nonprofit organizations,

farms and multi-state corporations.

EDUCATION

Kingsborough Community College - Brooklyn, NY

May 2011

A.A.S. in Medical Administration

Monroe College - Bronx, NY

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