Customer Service Representative

Carolyn Ballard

**** ****** **** **** *** **

Des Moines, Iowa 50321

Cell: 515-***-****

*********@*****.***

Career Focus

Detail oriented as a business professional, with strong abilities in leadership roles in

development, communication, flexibility, commitment and a positive attitude. Customer-

focused representative with proven capacity to troubleshoot issues and ensure customer

satisfaction.

Skills

Strong problem solving ability Client relations specialist Critical thinker

Team management Order processing Filing and data archiving

Skilled multi-tasking Excellent communication Time management

Scheduling skills

Training and development

Computer-savvy

Deadline-oriented Multi-phone line proficiency

Work History

Customer Service Representative June 2012 – February 2014

Crown Services Des Moines, Iowa

Des Moines Car Auction

• Making calls to perspective and existing customers and setting appointments to attend car

auctions

Goodwill Industries

• Helping customer’s with purchases of items

• Organizing and distribution of clothing

• Setting up displays

• Adding and developing to existing coding system from colors, size and price of items

Employment Verification Specialist July 2012 – July 2013

Portico Staffing West Des Moines, Iowa

• Making outbound calls

• Conducting data entry of critical confidential, professional demeanor,

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• Employment screening refers to the process of investigating the backgrounds of potential

clients for loans and mortgages

• Verifying the accuracy of an applicant's claims authentication

First Responder /Supervisor in Security August 2005 – October 2010

Silver Hawk Security Des Moines, Iowa

• Measurements of cost control

• Managed three different sites of operations

• Assisted in the development of personnel – decision making in critical situations.

• Utilizing closed-circuit televisions (CCTV) to monitor activity

• Management and utilization, public safety enhancement, and coordination.

• Developing different techniques of policies and processors for training groups/employees

members in access control, security, fire protection and emergency technicians

• Training in First Aid and CPR

Certified Nursing Assistant February 2000 – August 2005

CLC University Des Moines, Iowa

• Proficient interpersonal relations and communicative skills: auditory and visual skills.

• Provide quality nursing care to residents; implement specific procedures and programs

coordinate work within the department, as well as with other departments

• Reporting pertinent information to the immediate supervisor; respond to inquiries or

requests for information

• Assisted in the immediate supervisor with tasks to support department operations

Education

Master’s in Business Administration and Marketing [MBA]

North Central University

Exceptive Completion of MBA 2016

Master’s in Business Leadership [MBL]

William Penn University

Completion of MBL 2014

Bachelor of Science: Information Technology

Kaplan University

Completion of 2011

Associate of Sciences: Computer and Network Technology

Vatterott College

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Completion of 2010

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