Customer Service Manager

L UCA MARTANO

Mobile: 347-***-****

***********@*****.***

WORK EXPERIENCE

**** – Present

Import/Export Coordinator, Eurocargo Express, New York

•

Freight forwarder agent. Third party logistics provider who works to dispatch shipments via

asset-based carriers; booking and arranging space for shipments on carriers such as vessels,

aeroplanes, trucks and trains. Arrange cargo movements to destinations overseas; specialist

expertise relating to preparing and processing documentation for international shipping.

Journalist, I-Italy, New York

•

Contributor and writer for Italian-American website. Convey information, and encourage

debate on the Internet concerning Italy and Italian America. Writing exclusive interviews

about important people connected to Italian sports in New York, such as Giovanni Peluso

(lawyer and president of the Roma Club New York) and Rosario Procino (Restaurant manager

and president of the Napoli Club NYC).

Press Officer and Social Media Manager, The Roma Club of New York,

•

Public relations and social media manager for an Italian soccer team fan in New York.

Organizing events for the club and merchandising such as selling t-shirts and hats with the

logo club and management of a Bar where about forty people attended each sunday with the

Club at soccer matches. Even the President of As Roma, James Pallotta, was there once.

Writer, America24, New York

•

Contributor and writer for website. Translate daily news articles from English to Italian. Write

and comment on news about Italy in the American press.

Private Italian Tutor, New York

•

Stimulating environment for young children; conducting individual and group activities to

encourage learning of the Italian language and develop social interaction skills. Learning by

playing

Exam Grader for The Jewish Education Project, New York

•

Verification and correction of English Language Arts exams taken by students.

Online Marketing Assistant and Journalist, Publishing House Edizioni SEI, Rome

•

Contributor and writer for the monthly publication “Progress” (www.progressonline.com),

including cover articles. Write daily and monthly articles, and maintain a presence at major

events and press conferences. Contributor and editor for official company website,

www.uominiedonnedellacomunicazione.com. Interviewed various important figures in

different industries in the marketing arena, such as Isabelle Harvie-Watt Clavarino, CEO for

Havas Media Italia and Isabella Bernardi, Vice Creative Director for Young & Rubicam Italia.

2011 – 2012

• Online Contributor, Roma TG24 and Calciosport24(www.romatg24.it ; www.calciosport24.it)

Costumer Service, Gruppo Generali (International Insurance), Rome

•

Managed appointments with the company’s costumers, retention of existing costumers by

calling them on the phone and explained the new offers that the company had for them.

Costumer Service, Poste Italiane, Rome

•

Management and resolution of all problems relating to the post office service, by answering on

the phone to the costumer and explained them the problems related about delays on

receiving/sending their mail or packages.

Contributor, Il Tempo in Rome

•

Writer and commentator for various sport and soccer-related activities for national Italian

newspaper. On-site journalist for sporting events around Rome with press pass.

2007 – 2011

• Researcher for the Central Public Archives, Rome

Research and administrative duties for a multitude of archives related to World War II and the

Fascist Regime. Organize and archive various State documens for public consumption and

preservation.

University Secretary, University of La Sapienza

•

Management of ECDL (European Computer Driving License), a computer proficiency exam

for the University. Administrative tasks and general office management of three colleagues.

Supervisor of the Information Desk, resolving any and all the problems concerning the ECDL

exam. Preparation, supervision and correction of the examinations.

LANGUAGES

Italian (fluent), English (fluent), Spanish (elementary)

EDUCATION

University of La Sapienza, Rome, 2010

Master of Arts Degree in Publishing and Writing, GPA: 108/110

University of La Sapienza, Rome, 2007

Bachelor of Arts in Contemporary History, GPA: 102/110

SKILLS

Mastery of Microsoft Office programs (Word, Excel and Power Point)

Ability to work with several operating systems, including Windows, Mac OSX

Certificate of ECDL (European Computer Driving License)

NOTES

Eligible to work in USA. Green card holder.

Contact this candidate