Sales Customer Service
Resume:
Mitzi Brittingham
San Jose, CA 95138
****.*****@*****.***
Objective
To join an organization that offers me a constructive workplace for
communicating and interacting with customers and people
Professional Experience
2013-2014 Operations/Store Manager
Chicos-FAS Los Gatos, CA
Oversee all aspects of Store business
Manage a large team of Assistant Managers, Leads, Sales Associates and
Stock personel
Maintain store staff by recruiting, selecting, orienting, and training
employees
Maintain store staff job results by coaching, counseling, and disciplining
employees; planning, monitoring, and appraising job results.
Achieve financial objectives by preparing an annual budget; scheduling
expenditures; Analyzing variances; initiating corrective actions.
Identify current and future customer needs by establishing a relationship
with customers through clientele
Maintain inventory control.
Study current and future trends
Market merchandise by studying advertising, sales promotion, and display
plans.
Lead monthly Stage sets
Analyze operating and financial statements for profitability ratios.
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store
environment.
Maintain the stability and reputation of the store by complying with legal
requirements.
Maintain professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal
networks
Maintain operations by initiating, coordinating, and enforcing company
policies & procedures
Contribute to team effort by accomplishing related results as needed
Maintain brand integrity
2012-2013 Store Manager/Buyer/Merchandising Specialists
Clary Sage Organics Santana Row, San Jose, CA
Hired & Trained new sales associates
Schedule Associates hours
Processed Store payroll bi-monthly
Processed Day-end & Month-end reports
Open & Close Procedures
Analyzed profit and loss reports
Process incoming & outgoing store transfers
In-charge of Marketing for 2 locations
Re-ordered Product
Managed Consignment Accounts
Established & Maintained Vendor Relations
Merchandised Sales floor and Windows for 2 locations
In-charge of coordinating Summer & Fall Fashion Shows
Established and maintained Whole Sales Accounts for the South Bay
2011-2012 Office Manager/ Patient Referral Specialist/Device Technician
The Hearing center San Jose & Morgan Hill, CA
Enter information into receivables
Collect and record payments
Complete bank deposits
Re-issue bills on accounts that are over 30 days
Execute collections practices when necessary
Post charges, returns, and exchanges in the accounting system
Maintain petty cash fund & cash drawer
Processed new technology orders
Processed & received new device orders
Maintain inventory control of hearing aids and various supplies/accessories
Data entry into office management system to maintain the A/R data Work with
outside bookkeeping service to insure internal and external A/R are
in balance
Customer Service function's
Open the office and ensures the front office is in order.
Retrieve phones messages and prioritizes return phone calls
Greet and assists/directs customers who come to the practice
Answer incoming calls and guides customers to the appropriate service.
Distribute and obtains appropriate forms, including new patient
information, insurance information, and HIPAA information for all customers
Schedule all appointments
Prepare, pull and file client charts on a daily basis
Confirm hearing aids and ear molds are ready prior to client appointment
Track referral source for all customers
Answer Medicare, private insurance, and other insurance questions for
customers & patients
Handle written correspondence for the owner as requested
2008 -2010 Store Manager
Lush Handmade Cosmetics Valley Fair Mall Santa Clara, CA
Hired, trained and coached 7 sales associates, 4 key holders and 1
Assistant Manager
Processed weekly payroll
Process all incoming product shipments
Placed weekly product orders
Managed all aspects of inventory
Processed month-end paperwork/reports
Monthly inventory counts
Designed floor sets & marketing
Conducted employee reviews
Attended new product meetings
Planned and executed monthly store parties for our customers.
Held customer service meetings with staff
Develop weekly schedules for sales and management team
Manage all aspects of loss prevention
Processed RMA's
Weekly touch-base meetings with staff and managers
Opening and closing store procedures
2005-2008 Operations/ Store Manager
BCBG MaxAzria Gilroy Premium Outlets Gilroy, CA
Managed and coached 1 assistant manager, 1 key holder, 5 sales specialists
and 2 stockroom associates
Managed the sales floor
Implemented weekly/monthly Sales goals
Directed all aspects of floor sets and mark downs
Maintain visual standards
Perform physical inventory (incoming & outgoing)
Managed loss prevention
Implemented sales events and presale parties
Manage Inventory (Monthly Inventory count)
Marketing & sales procedures
Contacted clients through clientele management system
Performed bi-weekly mark-downs
Audited weekly sales reports to determine profit gain and/or loss
Opening and closing store procedures
2003-2005 Co-Manager
Clinique Cosmetics Oakridge Mall San Jose, CA
Managed and coached 6 sales associates
Create employee schedule
Make-up artist
Product specialist
Managed make up and skin care events
Ordered & processed inventory
Verified daily and monthly sales numbers
Recruit new cosmetic sales associates
Attended Management classes
Skills
Quick Books POS Software
Retail Pro
Sycle Software System
STS Computer System
Oracle Accounting System
Microsoft- Office/ Word/ One Note/Processor/Works/Excel
Infinium Software 2000 System
Expandable Accounting System
Federated computer system
UPS-campus plus system
10 key by touch
Education
High School Graduate
Product Development Classes
Sales and Marketing Course
Business Management Courses
References
Professional and Personal References available upon request
Contact this candidate