Project Management

Joanne Wheelus

Greensboro, NC

IT Professional offering 20+ years of experience incorporating skills in

Project Management, IT Management, Business Analysis, Technical Writing,

Quality Assurance, and Training with an emphasis on business process

automation, document management with ERP systems integration, and advanced

capture technology. Lead project teams from requirements gathering to post

implementation. Implementation management includes new development, third-

party vendor solutions, and maintenance projects. Organized and goal

oriented with a solid history of nurturing strong working relationships

with customers from diverse industries.

Skills Summary

Project Management: IT Project Lifecycle: Value-Added Leadership:

Internal/External Requirements Analysis Cross Functional

Communications Costing & Budgeting Supervision

Project Plan Development Project Scheduling Team Building

Enterprise Wide End-user training Client Relations

Implementations Testing/QA/Rollout/Suppor Vendor Management

System t

Migrations/Integrations

Professional Experience

Project Manager, 2006-2014 DTI, Greensboro, NC

Lead document management projects throughout the entire project

lifecycle, including project initiation, project delivery, business

liaison/stakeholder management, post implementation review and project

close out / handover.

. Development of project plan and reaching agreement with client on

project timelines and deadlines.

. Scheduling of weekly internal and external project update meetings.

. Single point of contact for the customer and internal project team

on all project communications.

. Maintained client relationships.

. Facilitated on-site solution assessment workshops with customer and

project team resources.

. Managed project budget, determined appropriate revenue recognition,

ensured timely and accurate invoicing, and monitored receivables for

project.

Application/Implementation Manager, 2002-2006 DTI, Greensboro,

NC

Worked with customer subject matter experts to understand the

applicable business process flow and document design specifications for

the proposed solution.

. Review of proposed solution details with project team technical

resources.

. Documented requirement specifications to support proposed solution.

. Presented proposed solution to customers.

Corporate Trainer, 1998 - 2002 IKON Technology

Services/DTI, Greensboro, NC

Conducted on-site and off-site user training sessions.

. Development of training materials.

. Provided post implementation technical support.

. QA/testing of beta software and new releases of product.

. Facilitated user acceptance testing.

MIS Manager, 1995 - 1998 IKON Office Solutions/Paul B

Williams, Greensboro, NC

Managed data center and user support for corporate office and 4 remote

locations.

. Consultations with users to evaluate and gather requirements for

system improvements.

. Resolution of system performance issues in order to minimize

disruptions in service to internal customers.

. Testing and documenting changes to applications or systems in

response to user requests.

. Planned and coordinated installations / upgrades / releases of

software and hardware.

. Interviews with Sales Managers to assist in the restructuring of

Sales territories and the creation of a Sales database for

reporting.

. Lead on the Triad Marketplace IKON migration project to a

centralized platform.

Programmer Analyst, 1992-1995 Paul B Williams,

Greensboro, NC

Developed reports to fulfill the reporting needs of internal users

using Progress 4GL programming language.

. System support to internal users.

Education

Associate of Science in Business Data Processing, Guilford Technical

Community College, Jamestown, NC

Computer Skills: MS Office (Word, Excel, PowerPoint), MS Project, MS Visio

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