Customer Service Sales
Resume:
F E L IC IA WEBB
KANSAS CITY, M ISSOURI, 64134, UN ITED STATES
M **************@*****.***
P ROFESSIONAL EXPER I ENCE
J C P E N NEY'S
A PR I L 2014- J ULY 2014
. HE LP ING WIT H CUSTOMER LOG IN.
. TO VER I FY CUSTOMER I N FORMAT ION IS ACCURATE
. SOL IC I T SALE OF NEW OR ADD I T IONAL SERV ICES OR
P RODUCTS
. TAK I NG ONL I N E ORDERS
. TRACK I NG ORDERS V IA UPS AND USPS WEBSI TES
. CHECK TO ENSURE T HAT APPROPR IATE CHANGES WERE
M ADE TO RESOLVE CUSTOM ERS' PROBLE MS.
. KEEP RECORDS OF CUSTOM ER I N T ERACT IONS AND
T RANSACT IO NS, RECORD I NG D ETA I LS OF I NQU I R I ES,
C O MP LA I N TS, AND CO M M E N TS, AS WELL AS ACT IONS
T AKEN.
E F I NANCE SUPPORT I NC.
LOAN PROCESSOR / NEW BUSINESS DEPARTMENT NOVEMBER 2012 - OCTOBER 2014
. WORKING HAND AND HAND WITH THE UNDERWRITING DEPARTMENT, TO GET
L OANS APPROVED FOR THE CUSTOMERS DAILY.
. H ANDL ING THREE WAY BANK CALLS, TO VERIFY CUSTOMER I NFORMATION
I S ACCURATE
. HELPING WITH CUSTOMER LOGINS. TO THE DIFFERENT LENDERS SITE TO
GET THE DOCUMENTS SIGNED
Check to ensure that appropriate changes were made to resolve
•
customers' problems.
. Solicit sale of new or additional services or products
A MG SERV ICES OVRELAND PARKKANSAS UNITED STATES
Application Support Agent November 2011 - NOVEMBER 2012
Confer with customers by telephone or in person to provide
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i nformation about products and services, to take or enter orders, cancel
accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions,
•
recording details of inquiries, complaints, and comments, as well as
actions taken.
Check to ensure that appropriate changes were made to resolve
•
customers' problems.
Refer unresolved customer grievances to designated
•
departments for further investigation.
Complete contract forms, prepare change of address records,
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and issue service discontinuance orders, using computers.
Solicit sale of new or additional services or products.
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RA I NBOW CLOT H I NG STORE K ANSAS CITY M ISSOURI UNITED
STATES
Customer Service Rep May 2010 - August 2011
G reet customers and ascertain what each customer wants or
•
needs.
Describe merchandise and explain use, operation, and care of
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merchandise to customers.
Recommend, select, and help locate or obtain merchandise
•
based on customer needs and desires.
Compute sales prices, total purchases and receive and process
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cash or credit payment.
A nswer questions regarding the store and its merchandise.
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P repare sales slips or sales contracts.
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M aintain knowledge of current sales and promotions, policies
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regarding payment and exchanges, and security practices.
M aintain records related to sales.
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Demonstrate use or operation of merchandise.
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P lace special orders or call other stores to find desired items.
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P repare merchandise for purchase or rental.
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Watch for and recognize security r isks and thefts, and know
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how to prevent or handle these situations.
I nventory stock and requisition new stock.
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T icket, arrange and display merchandise to promote sales.
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Exchange merchandise for customers and accept returns.
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C lean shelves, counters, and tables.
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Help customers t ry on or fit merchandise.
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Open and close cash registers, performing tasks such as
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counting money, separating charge slips, coupons, and vouchers,
balancing cash drawers, and making deposits.
J C PE N NEY'S I NDEPENDENCE M ISSOURI UN ITED STATES
Customer Service Associate October 2009 - February 2010
G reet customers and ascertain what each customer wants or
•
needs.
Describe merchandise and explain use, operation, and care of
•
merchandise to customers.
Recommend, select, and help locate or obtain merchandise
•
based on customer needs and desires.
Compute sales prices, total purchases and receive and process
•
cash or credit payment.
A nswer questions regarding the store and its merchandise.
•
P repare sales slips or sales contracts.
•
M aintain knowledge of current sales and promotions, policies
•
regarding payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
•
P lace special orders or call other stores to find desired items.
•
P repare merchandise for purchase or rental.
•
I nventory stock and requisition new stock.
•
T icket, arrange and display merchandise to promote sales.
•
Exchange merchandise for customers and accept returns.
•
C lean shelves, counters, and tables.
•
GALWAY HO L M ES NORTH KANSAS CITY M ISSOURI UNITED
STATES
Nursing Assistant January 2008 - September 2009
M aintain records of patient care, condition, progress, or
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p roblems to report and discuss observations with supervisor or case
manager.
P rovide patients with help moving in and out of beds, baths,
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w heelchairs or automobiles, and with dressing and grooming.
P rovide patients and families with emotional support and
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i nstruction in areas such as caring for infants, preparing healthy meals,
l iving independently, or adapting to disability or illness.
Change bed linens, wash and iron patients' laundry, and clean
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patients' quarters.
E ntertain, converse with, or read aloud to patients to keep
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t hem mentally healthy and alert.
P lan, purchase, prepare, or serve meals to patients or other
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family members, according to prescribed diets.
D irect patients in simple prescribed exercises or in the use of
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b races or artificial limbs.
Check patients' pulse, temperature and respiration.
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Change dressings.
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Perform a variety of duties as requested by client, such as
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obtaining household supplies or running errands.
Accompany clients to doctors' offices and on other t r ips outside
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t he home, providing t ransportation, assistance and companionship.
Administer prescribed oral medications under written direction
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of physician or as directed by home care nurse and aide.
M assage patients and apply preparations and treatments, such
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as liniment, alcohol rubs, and heat-lamp stimulation.
K I DS QUEST NORTH KANSAS CITY M ISSOURI UNITED STATES
Child Care Provider June 2007 - December 2007
Sanitize toys and play equipment.
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Observe and monitor children's play activities.
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Observe and monitor children's play activities.
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Read to children and teach them simple painting, drawing,
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handicrafts, and songs.
O rganize and participate in recreational activities, such as
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games.
Assist in preparing food for children and serve meals and
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refreshments to children and regulate rest periods.
O rganize and store toys and materials to ensure order in
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activity areas.
WAL MART ROELAND PARK KANSAS UNITED STATES
Customer Service Rep July 2005 - June 2007
Confer with customers by telephone or in person to provide
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i nformation about products and services, to take or enter orders, cancel
accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions,
•
recording details of inquiries, complaints, and comments, as well as
actions taken.
Check to ensure that appropriate changes were made to resolve
•
customers' problems.
Determine charges for services requested, collect deposits or
•
payments, or arrange for billing.
Refer unresolved customer grievances to designated
•
departments for further investigation.
Solicit sale of new or additional services or products.
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E DUCAT IO N
WESTPORT H I G H SCHOOL K ANSAS CITY M ISSOURI UNITED
STATES
Diploma, May 2005
A DD I T I O NAL SK I L LS
Skills and Tools Administrative Work Collections Computer
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Operating Data Entry Document Scanning General Office EXCEL
M icrosoft Word PowerPoint Windows Management Audio Visual
Equipment Calculator Copy Machine Label Maker Multi-line Phone
Scanner Customer Service
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