Customer Service Data Entry

K aren L Pastor

***** *** ****** #**

Lomita, Ca. 90717

310-***-**** cell

K ***********@*****.***

SUM MARY : O rganized professional with 25 years of experience including accounts

receivable and customer service.

WORK EXPER IENCE:

Colosseum Athletics 5/13 to 2/2014

Customer service Supervisor for Brand work out wear

• Manage order entry and maintenance for $3 million annual apparel business

• Work one-on-one with each of our 7 Independent Sales Reps to maintain excellent

customer care

• Handle all credit and collection issues for up to 112 total accounts

M agic Apparel Group 04/03 to 05/15/13

Customer Service Manager/Trade show coordinator/ Executive Assistant/Human Resources

• Assisted the company President on a daily basis

• In terviewed and hired 10 new employees

• Researched and processed all new accounts requesting net 30 terms

• Resolved customer care concern calls quickly and efficiently

• Managed all aspects of collections on past due accounts in a t imely and professional

manor

• Set up and attended all company t rade shows

• Made sure art work and booths were ready and shipped to show location

E mergency Service Restoration, Inc., Lawndale, CA 04/99 to 02/03

Accounts Receivable

• Managed all aspects of the billing and collections department for a $15 million

company

o Billing of customer accounts

o Collections of past due accounts

o Worked closely with insurance companies and adjusters on a daily basis for

payment

• Trained 4 employees on company procedures in customer service

• Kept detailed information on writ ten and verbal correspondence

• Handled customer complains until resolution

• Gained knowledge and organization skills while managing a complex filing system

• Continual data entry of billing, invoices and payments

• Daily heavy phones, incoming and outgoing

Esquire Executive Suites, El Segundo, CA 05/98 to 4/99

Accounts Receivable / Billing

Started as an operator, handling all incoming and outgoing calls on a multi-line phone

system for 20 Businesses. Was quickly promoted to the accounting department.

• Monthly preparation of billing customers and collection on past due accounts

• Preparation and data entry of daily deposit

• Data entry of new accounts

• Daily interaction with customers visiting our location for services and sales.

A merican Agencies, Torrance, CA. 01/98 to 05/98

Collection Agent

• Collection of all customer accounts for Sparklettes Water and Pac Bell

• Heavy phones on a daily basis

• Overall customer service

EDUCAT ION:

Water Damage Certification

H igh School Diploma, North Babylon High School, North Babylon, NY

C OMPUTER EXPER IENCE:

• Office Suites: M icrosoft Office: Word; Word Perfect, Excel

• Accounting Programs: QuickBooks Pro, Generic owner created accounting system,

peach Tree, Mass 200, AS400

• Knowledge of ASI and PPAI

• Standard Equipment Proficiency: Multi-line telephone systems, calculator, 10 key,

a ll types of copy machines and facsimile equipment

REFERENCES:

Paul Kallush, Former V.P of Magic Apparel Group 310-***-****

Lourdes Lozano, Owner, L LR Sales 323-***-****

M aria Parsons, Owner Expressly Motion Dance Store 310-***-****

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