Customer Service Assistant

JaNee Jackson

Customer Service Agent

Tampa, FL

***********@*****.*** - 813-***-****

WORK EXPERIENCE

Customer Service Agent

Silver Airways - Tampa, FL - June 2013 to Present

Responsibilities

Check in passengers, create new reservations as well as making changes to existing, board passengers onto

aircraft, escort passengers to and from aircrafts safely. If there is a delay of a flight I also reroute them onto

another airline or another destination close to original.

Accomplishments

I learned very fast that I didn't have to go to training. All my supervisors send the new hires to me for on the

job training and they also leave me in charge when they are not available.

Skills Used

Great Customer Service skills, multitasking, and talking to passengers without getting upset and allowing them

to take me out of character.

Dispatcher/Customer Service

British Airways - Tampa, FL - May 2012 to Present

Ticketing, Operations, Dispatcher (Turn Around Coordinator), Check-in and Baggage agent at British Airways.

Customer Service Agent

Evergreen EAGLE - Tampa, FL - May 2012 to April 2013

Ticketing, Operations, Dispatcher (Turn Around Coordinator), check-in and baggage agent at British Airways.

Operator, Turn Around Coordinator, baggage and check-in agent at Edelweiss Air and Sun Country Airlines.

Production Lead

Sun Pac Manufacturing - June 2008 to January 2011

Supervise production lines, responsible for completing paperwork accurately, Perform responsibilities of

maintaining friendly and professional behavior with co-workers. Operate machines and work on lines. Package

finished materials and stack pallets. Perform all other essential tasks under the instructions of the supervisor.

Arrived early to set up and stayed late to clean.

Medical Assistant Externship

Urgent Care USA - Lithia, FL - June 2009 to July 2009

Assisted with surgical procedures and administered medication, assisted with X-Rays and processing film,

administered Hep-B shots, along with any other shots that were needed. Perform urinalysis, vital signs, and

rapid strep/flu testing. Answer phone as needed.

Office Assistant

Beyond Visions Foundation - St Thomas, VI - June 2007 to August 2007

Organize files, Enter documents and data onto computer, handled high volume of inbound calls to effectively

assist customers with reservations, etc., perform all other essential tasks under the instructions of the

supervisor.

Special skills

Can easily connect with customers

Understands and speaks a little Spanish

EDUCATION

Nursing

Hillsborough Community College

2011 to 2012

Medical Clinical Lab Assistant

Ultimate Medical Academy

2008 to 2010

Diploma in General

Wharton High School

August 2004 to May 2008

ADDITIONAL INFORMATION

Key Words: Supervisor, hardworker, and attention to detail

Contact this candidate