Customer Service Manager

*** ****** **. #**** 702-***-****

Henderson, NV ************@*****.***

Tammie Gibson-Hutchison

OBJECTIVE Supervisor/Administrative position that utilizes my current skills and offers an opportunity to learn new ones.

EMPLOYMENT 8/2012 to present Boyd Gaming/Sam’s Town

5111 Boulder Highway, Las Vegas, NV 702-***-****

Accounting/Audit – Lead Revenue Clerk

• Started as a revenue audit clerk.

• Became Lead Revenue Audit Clerk in March of 2013 and began learning multiple audits using ACSC, Excel, Word and

Defacto programs.

• I have learned both gaming and non-gaming audits which include food, leased outlets, retail gift shop, beverage, Table

Games, Progressive Slots, and Slot audits.

• I am familiar with Gaming Control Board requirements, maintain a current Nevada Gaming License.

• I have the ability and the eagerness to learn and comprehend all audits and work toward the goal of supevisor.

8/2009 to 7/2012 Mountain View Behavioral Health/Mountain States Group

5593 N. Glenwood, Boise, ID 83714 208-***-****

Receptionist/Office Manager/Intake Coordinator

• Work with Mental health staff and clients by assisting clients with completion of paperwork, compiling records from

other providers, and Molina Medicaid verification, intake, indexing health and administrative information.

• Maintained scheduling calendars for 3 Medical staff with the use of Outlook, monitor patient appointments and tracked

no show information.

• Assisted with opening of new clinic

• Maintain all records to be in compliance with State Health and Welfare and Medicaid requirements

• Provide office support for Case Management and Psycho Social Rehabilitative Counselors

• Provide reception to clients and other mental health agencies, answer incoming phone calls, route to appropriate

individuals

• Created and maintained ongoing Excel spreadsheet and Access program with all client information such as primary care

doctors, addresses, current diagnosis, that was able to be shared with billing department and program director

• Provided all other general office tasks as needed or requested. Maintained and reconcile petty cash funds and order office

supplies as necessary.

• Ability to work independently to accomplish all required tasks and duties.

2008 – 6/2009 Directv

5800 N. Meeker Ave., Boise, ID 83713 208-***-****

Customer Service Representative

• Call Center with high emphasis on Customer Service, Maintain Customer Service while meeting needs of the business

• Ability to communicate well with the customer, Trained in retention/resolution/technical/billing

2003 – 03/2008 Starwest Satellite

580 Pronghorn Trail, Bozeman, MT 59718 406-***-****

Assistant Manager/Payroll Clerk

• Started in corporate headquarters in Bozeman, MT as a payroll clerk and processed payroll for 350 employees (both

hourly and piece-rate) * Became supervisor of the payroll department in March of 2004

• Relocated to Nampa, ID in January of 2006 as Office Manager * Became Assistant Manager of RSP in July of 2006

• Routed technicians, calendared appointments for customers

• Prepared all contracts for sub-contractors

• Interviewed and hired satellite install technicians * In charge of Human Resources for area office

• Assisted in supervision of 60 employees that installed Dish Network

• Inventory Control

2002 – 2003 Williams Inland Distributors Bozeman, MT

(Company was sold and office no longer exists)

Office Manager

• Coordinated front-office activities

• Evaluated office production, revised procedures and devised new forms in order to improve efficiency of workflow.

• Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, flow of

correspondence, filing and the requisition of supplies.

• Maintained high standards of excellence.

• Assisted subordinates and supervisors in identifying and resolving problems.

• Assisted warehouse manager in planning and execution of inventory control.

1999 – 2002 Cascade County Attorney’s Office

121 4th Street N., Great Falls, MT 59401 406-***-****

Legal Secretary

• Prepared legal papers and correspondence of legal nature, such as summons, complaints, motions and subpoenas, using

personal computer.

• Primary attorneys served were with Youth Court, such as Youth in Need of Care and Juvenile Probation.

• Executed daily operations of filing court documentation with Clerk of Court.

• Maintained close personal contact with Law Enforcement, Youth Court, Youth Probation and the Department of Public

• Health and Human Services.

• Maintained high standards of excellence.

• Responsible for maintaining Court Calendar for five attorneys.

1999 – 2002 Heidelberg Lounge and Casino Part Time

Great Falls, MT

Full service Bartender and Casino Attendant

• Served mixed drinks and beer

• Strong customer service skills

• Daily balancing of cash register

• Worked as floor person in casino making change, cashing tickets, and minor machine repair such as replacing paper,

fixing bill stacker, and stuck coin slots.

1996 – 1999 Golden Triangle Community Mental Health

1200 10th Ave S., Great Falls, MT 59405 406-***-****

Administrative Assistant

• Scheduled appointments, gave information to callers, took dictation and otherwise relieved officials of clerical work and

minor administrative business details.

• Read and routed incoming mail.

• Located and attached appropriate file to correspondence to be answered by employer.

• Transcribed clinical notes from dictation tape using knowledge of medical terminology.

• Filed correspondence and other records.

• Answered telephone and scheduled appointments.

• Maintained clinical and therapeutic records for Family Based Services, Children’s Alternative Services, and Therapeutic

Foster Care.

• Worked closely with Foster Parents and the children.

• Maintained filing within special needs high school and worked closely with the students and teachers by being invited to

attend special functions and work in art/creativity lab.

• Provided personalized clerical support to seven therapists and clinical social workers.

•

SKILLS Typing (70 wpm), 10-key by touch, In-depth knowledge of Microsoft Word, Excel, Outlook, Power Point

(introductory and limited), AS400, data entry, typing, filing, reception, legal terminology, medical terminology,

inventory control, multi-line phones, ability to learn new applications, ability to communicate effectively with staff

and customers, time management skills, high attention to details, extraordinary organizational skills, exemplary

time management, decision and problem resolution. Full service bartender and casino floor person. Audited casino

machines for small casino/restaurant.

Education CMR High School, Great Falls, MT general studies Diploma June 1978

Great Falls Vo-Tech, Great Falls, MT administrative/bookkeeper Certificate Oct. 1979

College of Great Falls, Great Falls, MT paralegal studies/terminology Non-degree program

References available upon request

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