Human Resources Customer Service
Resume:
Barbara D. Flynn
Puyallup, WA 98371
**********@*******.***
Professional Experience
A results-driven employee with a multi-faceted customer and employee
improvement experience with a strong management qualification in human
resources and strategic planning. I am fully computer literate, including
all Microsoft 2013 applications and the ability to quickly and easily learn
and use new software and hardware applications. A graduate of Colorado
Technical University's Business Bachelor of Science in Business
Administration degree program with numerous certifications in Personnel
Management and Human Resources.
Career Experience
Better Business Bureau
September 2009-Present
. Positions held: BBB Services Consultant (Sept. 2009 - Dec. 2009)
Transitioned to Accreditation Services Consultant (Jan. 2010 - Aug.
2010) Promoted to Executive Assistant to Vice President of Finance &
Human Resources (Aug. 2010 - Feb. 2012) Promoted to Human Resources
Manager (Feb. 2012 to Present)
. Maintain employee files as necessary including database management
. Maintain knowledge of industry trends and employment legislation and
ensure compliance with Federal and State legislation pertaining to
personnel matters
. Communicate changes in personnel polices and procedures and ensure
proper compliance is followed
. Work directly with department managers to assist them in carrying out
their responsibilities on personnel matters
. Consult with legal counsel as appropriate, and/or directed by the
Executive team on personnel matters
. Recommend, evaluate, and participate in staff development for
organization
. Provide assistance in preparing and processing weekly payroll
including monitor time tracking system for all employees
. Administer benefits program which improved retention ratio
. Responsible for FMLA, Worker's Compensation and Disability
administration
. Drove and conducted local and regional recruitment efforts for all
exempt and non-exempt personnel
. Coordinate multiple Operations and Human Resource meetings which
resolved employee and management issues
. Primary contact for employee relations complaints and grievances
. Create and maintain organizational structure for all confidential
legal and investigative matters to include prioritizing, creating
timelines and organizing all file documentation and correspondence
including implementation of disciplinary action and termination
. Track and maintain progress reports on annual and strategic work
plans, goals and objectives
. Responsible for document retention that coincides with appropriate
state retention schedules and guidelines
. Delivers customer service to businesses and consumers for
accreditation verification to include facilitating the compliant
process
. Ensure all complaints are processed in accordance with organizations
internal and external policies and standards
Interstate Distributor Company
April 2006- September 2009
. Positions held: Switchboard Operator, transitioned to Human Resources
Assistant
. Responsible for maintaining driver files for company drivers including
entering and updating information into database
. Maintain and monitor FMLA, Worker's Compensation, and disability
leave records
. Completing employment verifications and unemployment claims
. Working with a six line phone system, Memorization of 300+ ext. Data
Entry
. Minimal Front Desk exposure -Greeting Guests and answering phones.
. PC Experience- Microsoft Word, Excel, Power Point- Lotus, and AS400,
Fax Press
. Responsible for training new hires on Switchboard team
Education
. Bachelor of Science in Business Administration and Human Resources,
Colorado Technical University December 2008
. Certificate Human Recourse Development Undergraduate Level, Colorado
Technical University 2007
. Project Planning, Undergraduate Level, Colorado Technical University
2008
. Certificate Business in the Global Environment, Undergraduate Level,
Colorado Technical University 2008
. Certificate, Organizational Systems Improvement Undergraduate Level,
Colorado Technical University 2007
. Certificate, Basics of Accounting and Finance Undergraduate Level,
Colorado Technical University 2007
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