Customer Service Sales
Resume:
LAURA LOMBARDI
acfsof@r.postjobfree.com
www.linkedin.com/pub/laura-lombardi/13/483/725
OBJECTIVE
Leveraging a career spent in the music and film industry, with an
enthusiastic passion for client/business relations, seek to apply my sales,
marketing, project management and effective communication skills in an
account management position. Experienced in inside sales, National Account
Management and Business Relations. Strong adaptability in learning and
mastering new systems as proven in my job shifts within the entertainment
industry. Offer the following skill sets:
Account Management:
Developed account bases for three distribution firms strictly through cold
calling.
Opened over 200 new accounts in one year.
Handled over five million dollars in yearly sales as account manager for
Amazon, Kroger Foods, and a large portfolio of clients for music and film
distributor.
Took Kroger Foods account from 0 dollars to over two million dollars of
revenue in two years.
Arranged and coordinated advertising and marketing plans for twenty CD and
DVD releases each month, working with retailers and label partners to
increase order volume and point of sale performance on all projects.
Travel for account meetings and product presentations.
Consistently exceed monthly quotas and yearly targets.
Project Management:
Liaison between sales staff of ten, executive management, and major
retailers including Netflix, Walmart, Best Buy, Amazon, Target, and Barnes
& Noble for major home video company.
Develop and create targeted marketing campaigns towards specialized film
audiences in genres such as Television, Action, Family, and Documentary.
Manage a high volume project portfolio of twenty product releases per
month.
Maintain financial budgets on all projects.
Coordinate with production to insure timely product delivery
Maintain sales data templates on twenty projects per month effectively
analyze the results and communicate information to the sales staff and
executive management team to increase sales volume on all projects.
Client Development/Business Relationship Manager:
Act as Management liaison for major entertainment company and thirty of our
business partners.
Work directly with representatives of thirty business partners to establish
a yearly product release schedule of one hundred projects.
Work with fifty retail partners including Walmart, Target, Best Buy, and
Amazon to develop sales campaigns for thirty product releases per month.
Effectively handle all communication of business related objectives between
company and thirty client partners.
Customer Service:
Provide customer service duties to three hundred customers daily.
Process all telephone orders, provide product information and answer all
inquiries related to shipping and billing.
Handle the set up of all new customer accounts by working with finance
department and customers to establish proper credit and billing status.
Work History:
Entertainment One, Port Washington NY, Director Sales Administration &
Special Markets, July 2012-August 2014
Entertainment One, Port Washington NY, Director of Retail Marketing,
September 2009-July 2012
KOCH Entertainment, Port Washington NY, Label Manager, November 2006-
September 2009
KOCH Entertainment, Portland Oregon, National Account Manager, September
1995-November 2006
KOCH Entertainment, Port Washington NY, Inside Sales Representative, March
1993-September 1995.
Win Records & Video, Elmhurst NY, Inside Sales Representative, June 1989-
June 1991
LSR Records, Rockville Centre, Rockville Centre, Inside Sales
Representative, October 1983-May 1989
Education:
Associates in Applied Sciences Degree, Portland Community College,
Portland, Oregon.
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