Service Representative Data Entry
Resume:
Placentia, CA 92870
************@*****.***
Ricardo Sanchez
Costumer Service Representative
Bilingual: English / Spanish Effective multi-tasking and organizational
techniques
Baylor & Forklift Knowledge
WPM 50
Data Entry & retrieval (Word / Excel)
Ability to lift up to 50 lbs.
Responsible and dedicated office professional
Multi-line phone system operations
Thrives in heavy-volume, fast-paced
Customer & goal oriented
environments
Cooperative team player; enjoys working with Quick and eager to learn new things
people
Utilizes direct telephone contact
Employment History
Anna’s Housekeeping– Anaheim Hills, CA Housekeeper February 2008– Present
Disinfects equipment and supplies, using germicides or steam-operated sterilizers
Cleans rooms, hallways, lobbies, lounges, restrooms, elevators, stairways, locker rooms, and other work areas so
that health standards are met
Empties wastebaskets, empties and clean ashtrays, and transports other trash and waste to disposal areas
Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
Dusts and polishes furniture and equipment
Washes windows, walls, ceilings, and woodwork, waxing and polishing as necessary
Radius Power Inc. – Yorba Linda, CA Shipping & Receiving Manager August 2013 –
January 2014
Assembled EMI filters by using a variety of hand tools, fixtures and work instruction
Followed detailed assembly instructions, processes and procedures that were both verbally and written
Reported problems with quality processes, equipment and materials to production
Maintained a clean and organized work area to facilitate manufacturing functions
Maintained the compliance of statutory, regulatory and contractual requirements
Ensured all orders were accounted for and distributed accordingly
Raz Tool Grinding – Brea, CA CSR/Warehouse February 2013 –
December 2013
Minded the availability of both clients and the owner when scheduling and confirming meetings
Adhered to company policies and those of outside vendors when facilitating shipping and receiving
Developed effective persuasion techniques when assisting customers followed by designing blueprints according
their specifications
Demonstrated great flexibility by volunteering to assist other departments once core responsibilities were
complete including machine operator if anyone was absent
Took inventory and examined merchandise to identify items to be reordered or replenished
Conducted quality and visual testing of all products shipping out to ensure compliance to high company
standards
National Traffic Safety Institute – Santa Ana, CA Call Center Representative March
2011 – October 2012
Greeted clients in a personalized, friendly, and inviting manner and registered them for classes that best suited
their needs
Maintained office cleanliness and organization of resources with team members keeping it welcoming and free of
hazards
Developed great ability to relay information clearly and concisely when tending to client inquiries in a busy call
center averaging 100 incoming calls per hour
Selected to process orders, billing, and issuing credits or re-bills to ensure accurate account records
Managed instructor schedules and ensured they had all materials needed for their class
Led by example by taking initiative to be team player and keeping everyone in the call center up to speed
Education
John Muir Charter School – Anaheim, CA High School Diploma May 2011
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