Customer Service Manager

_ EVGENY SHPAK

**** * ***** **. *** ****, Hallandale, Fl

33009

Home: 305-***-**** * Cell: (786)877-

2172

***********@*******.***

EXECUTIVE PROFILE

Successful professional qualified by twenty five years of visible

achievements in the food service/hospitality industry. Offering a tradition

of performance excellence reversing distressed operations, enhancing

visibility in market place and generating high-dollar profits.

Ambitious leader who creates strategic alliances with organization leaders

to effectively align with and support key business initiatives. Builds and

retains high performance teams by hiring, developing and motivating skilled

professionals.

Responsible specialist offering outstanding presentation, communication

and cross-cultural team management skills. High-energy, results-oriented

leader with an entrepreneurial attitude.

Knowledge of American, Russian and French food service styles. Fluency in

English and Russian.

Skill Highlights

People management Planning menus

Events management Marketing & advertising

Staff development Well presented

Staff scheduling Communication

skills

Setting targets Organizing

Corporate management Passionate about food

Setting budgets Problem solving

Staff recruitment Employee relations

Hospitality management Enthusiasm

Food hygiene Ambitious

Professional Experience

E & L Gourmet

Inc.

Hallandale

Beach, Fl

Owner/Manager

05/2014 to Current

Manage all aspects of food service operations.

Hire, train, motivate, supervise, evaluate, schedule and terminate

employees.

Oversee inventory control, ordering, food sanitation and quality control of

food products.

Maintain excellent customer service by stressing "the customer comes first"

in all weekly employee meetings.

Aquarius Cafe

Hollywood, Fl

Owner/Manager

05/2010 to 04/2014

Manage all aspects of food service operations.

Hire, train, motivate, supervise, evaluate, schedule and terminate

employees.

Oversee inventory control, ordering, food sanitation and quality control of

food products.

Maintain excellent customer service by stressing "the customer comes first"

in all weekly employee meetings.

S & K Executive

Gourmet Corp.

Executive Cafe, Cristal Palace Restaurant and Lounge, Neptune

Seafood Restaurant

Sunny Isles Beach,

Fl

Owner/Manager

11/2003 to 04/2010

Manage all aspects of food service operations for three locations in the

Miami Beach and Sunny Isles Beach,Florida (profit and loss responsibility).

Hire, train, motivate, supervise, evaluate, schedule and terminate

employees.

Oversee inventory control, ordering, food sanitation and quality control of

food products.

Maintain excellent customer service by stressing "the customer comes first"

in all weekly employee meetings.

National Restaurant and Night

Club

Brooklyn,

NY

Restaurant Manager/Banquet Manager

02/1993/ to 10/2003

Specialize in American/Russian eclectic cuisine and serving lunch/dinner

offerings seven days a week; accommodates up to 800 guests and manages 35

associates.

Orchestrate recipe/menu development based on guest trends/preferences and

seasonal considerations; sources vendors and negotiates inventory costs.

Demonstrated skills accommodating private parties featuring corporate

heads, sports figures and celebrities; credited with high degree of

diplomacy resolving problems without sacrificing customer relations.

Education

*Certified Food Safety Manager

2014

National Registry of Food Safety Professionals

*Certified Food Safety Manager

2010

National Registry of Food Safety Professionals

*Certified Food Safety Manager

2003

ServSafe Certified

* Bachelor of Science in Hospitality Management

1984

St-Petersburg University, Russia

*High School Diploma

1977

St-Petersburg, Russia

Contact this candidate