Sales Customer Service

Shawn Harker

**** **** ******** ***

Clarksville TN, 37043

Phone: 931-***-****

Email: *********@*****.***

Career Summary

- Self-starter Market Manager with well-rounded experience in managing

multi-unit big box retail environments, supervising entire operations of

retail stores.

- Always committed to attaining sales goals, K.P.I.s and satisfying clients

objectives, all while making sure to keep the P&L in line.

Areas of Managerial Impact include

Leading Training Staffing Coaching Promotion Sales Administration

Developing General Sales Operations

Core Competencies

Mentoring/Leadership - Incomparable ability to train, coach, motivate,

develop and lead employees to achieve maximum performance.

Results-Oriented - Highly motivated to succeed and progress career.

Excellent Organizational and Customer Service Management

"Champion change" - understand that the people in their organization do the

work, change behaviors, and, ultimately, make the change happen

QUALIFICATIONS:

Dynamic, results-driven sales strategist with a 10+ year record of

achievement and demonstrated success driving multimillion-dollar

revenue growth while providing visionary sales leadership in highly

competitive markets. I have a very solid track record securing new

clientele. Tenacious in building new business, establishing customer

loyalty and forging strong relationships with external business

partners. Exceptional coach and mentor, with an innate ability to

recruit, build and retain top-performing sales teams. I am also fluent

in Spanish.

EDUCATION

1999-2003 Bachelors Degree, Walnut Hill College

EMPLOYMENT

2012 - Present District Sales Manager - Target Mobile, MarketSource

Inc.

- Responsible for P&L of Target Stores totaling over $25

million

- Managing entire state of Tennessee

- Scheduling, Hiring, and Developing top tier talent for

my team

- Teaching, Coaching, Leading and Inspiring talent to

produce

World-class results.

- Top 5% in sales in the Company on a Monthly Basis

- Exceeds Monthly, Quarterly and Annual sales goals

- Conducts weekly conference calls to analyze reports and

set goals

- Conducts monthly audits of store businesses

- Conducts bi-annual managerial reviews

- Conducts store visits and works side-by-side with

all employees

2007 - 2012 Regional Area Sales Manager - Express Wireless

- Started out opening 2 stores and built the company to 28

stores

- P&L responsibility of more than $15 million

- Making sure all daily transactions where correct

- Scheduling of all employees

- Ordering and Receiving of all Inventory

- Knowledge of all Wireless Products

- Top 5% in sales in the company on a Monthly Basis

- Exceeds Monthly, Quarterly and Annual sales goals

- Conducted weekly conference calls to analyze reports

and set goals

- Conducted monthly audits of store businesses

- Conducted bi-annual managerial reviews

1998 - 2007 Market Manager - Mobile Communication Systems

- Conducted weekly conference calls to analyze reports and

set goals

- Conducted monthly audits of store businesses

- Conducted bi-annual managerial reviews

- P&L responsibility of over $10 million

- Started as a Sales Rep

- Made my way up to Market Manager

- Top 5% in sales in the Company on a Monthly Basis

- Exceeds Monthly, Quarterly and Annual sales goals

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