customer service.receptionist

Jacquetta Stewart

Career Overview

I'm motivated to customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. I'm driven to exceed sales goals and build long term relationships with customers. I deliver positive experiences through high-quality customer care, by being patient and empathetic with extensive background in conflict resolution and customer care, desiring to any job role.

Core Strengths

Creative problem solving

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

3939 Greenmount ave, Baltimore, md 21218 - 443-***-**** (C) - *********@*****.***

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

horseshoe casino cage cashier Baltimore, MD

• Earned management trust by gaining secret passwords access/keys holding to responsibly obtain the cash recycle and prepare checks on high tech computer software with guest personal and important information.

• Provided an elevated customer experience to generate a loyal clientèle.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis handling over thousand dollar transactions through tech support

• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing guest accounts

• Developed reputation as an efficient service provider with high levels of accuracy cashing in chips for cash or change chips lower denominations into high denominations.

• Created and maintained an organized database to develop guest to keep playing slot machines

aldi cashier Dundalk, MD

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Politely assisted customers in person and via telephone.

• Successfully acquired an average of [60] new customers per month, generating a 50% growth in revenue.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation.

• Ring transactions/take cash/return change

• Box freezer

• Cleaning duties

sears cashier Baltimore, MD

• Answered an average of 50 calls per day by addressing customer inquiries, solving problems and

Critical thinking

Customer service

dependable

dedicated

Spreadsheets

Telephone Skills

Exceptional communication skills

Proficient in cash management

June 2014

July 2012 to August 2014

April 2012 to December 2012

providing new product information.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

• Replenished supplies, bags and other materials at each cash wrap.

• Folded and arranged garments in attractive displays.

• Take payment/ return change and receipts.

Wendy's restaurant cashier Parkville, MD

• Greeted customers entering the store to ascertain what each customer wanted or needed to eat.

• Provided an elevated customer experience to generate a loyal clientèle.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Assisted customers with food selection, inquiries and order customization requests.

• Provided ongoing guest service

• Helped drive sales goals and achieve monthly quotas selling frosty key tags

Educational Background

Doris m Johnson High School Diploma Colorado Springs, CO

received my high school diploma

Colorado technical university Associate of Science: accounting Colorado Springs, CO some college experience wasn't able to fully compete...GPA 2.8

June 2010 to April 2012

2010

2012

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