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Customer Service Manager

Location:
United States
Posted:
September 05, 2014

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Resume:

IDOWU KOYEJO

San Francisco Bay Area Oakland, CA *4608 510-***-****

***********@*****.***

September 2, 2014

Dear Hiring Manager,

Please accept the enclosed resume.

For more than 15 years, I have been a successful and profitable

entrepreneur. These accomplishments are directly attributed to the high-

quality customer service and hospitality I provide every day to every

client. Customers have remained loyal to my business through multiple

location changes and economic downturns. They have referred me to

relatives, friends, and co-workers, plus provided 4- and 5-star

recommendations on a variety of social media platforms.

Customers say that I am not only good at my job, but that I am also

reliable and responsive to their needs, and that I have excellent

communication skills. I hope to continue this tradition and work ethic with

your institution.

It is my mission to continue to provide exceptional service and to create a

one-of-a-kind service experience as I transition to a new career. I look

forward to speaking with you about the opportunity expanding on my

credentials and expertise.

Salary can be negotiated based on my experience and education.

Sincerely,

Idowu Koyejo

Idowu Koyejo

IDOWU KOYEJO

4125 Piedmont Avenue Suite 15, Oakland, CA 94611 - 510-***-**** -

***********@*****.***

EXPERIENCE

True Essence Salon, Oakland, CA

2008 - Present

Manager/Owner

. Manage exclusive boutique salon specializing in hair and make-up to

delight clients

. Provide exceptional service and sales, resulting in a steady, satisfied

and loyal client base

. Oversee all business development activities including marketing and

promotional activities

. Recruit, train and supervise contractual hair and make-up stylists to

ensure no overbooking of clients

. Negotiate with vendors for quality pricing and efficient inventory

management

Center Stage West Salon, Oakland, CA

2003- 2008

Master Stylist

. Serviced local and celebrity clients

. Provided exceptional customer service in hair styling and makeup

. Educated new stylist and educated staff in product and services knowledge

. Assisted with administrative duties, planned salon events

. Retained clients for salon, attracted new customers and acquired top

stylist to join the team

Wellness Recovery Action Plan/WRAP Conference, Oakland, CA

2013

Event Assistant (Volunteer)

. Assisted with event planning of this 3-day conference for 200+ WRAP

trainers

. Coordinated event logistics including audio-visual, reception, meals,

special events and room set-up

Managed on-site registration of 200 attendees per day

The Mentoring Center, Oakland, CA

2001 - 2007

Event Assistant

. Assisted with planning of talent shows to inspire youth to use strengths

and talents in positive ways

. Researched and located event venues such as colleges, theaters and

community centers

. Promoted events using traditional and online marketing to reach target

audience

. Located, negotiated with and booked talent including artists, musicians,

poets and local celebrities

. Provided logistical support such as stage and event set-up and break-down

. Performed administrative duties ranging from meeting scheduling and

project research to vendor negotiations and visitor reception via phone

and in person

Grace Street Catering, Alameda, CA

2005 - 2007

Catering Coordinator

. Consulted with clients on menu and event planning arrangements for groups

from 10 - 800

. Assisted with venue set-up for catered events

. Tended bar and waited tables providing exceptional service at all events

. Prepared, cooked and presented high-quality and delicious food ranging

from breakfast, lunch, appetizers, dinner and dessert to exceed client

expectations

EDUCATION

B.S., Hospitality and Tourism, California State University East Bay,

Hayward, CA

Culinary Arts Certificate, Food Management,Contra Costa College, San

Pablo, CA ServSafe Food

Handler/Alcohol Certification

Cvent Training, Event Management Software

California Cosmetology License



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