Customer Service Manager

Josh Cudmore

Manager - Simply Computing

Langley, BC

****.*********@*****.*** - 604-***-****

• • Able to work in a fast paced environment providing courteous and exceptional customer service.

• • Hard working, reliable, and always looking to take on new challenges.

• • Experienced at multi-tasking in a variety of settings.

• • Detail oriented, organized and able to learn new tasks quickly and efficiently.

• • 6 years management experience

• • Good communication and spelling skills

• • Lead a team of hard working fun employees

WORK EXPERIENCE

Manager

Simply Computing - Langley, BC - August 2012 to Present

I was hired as the store manager for the Langley location. My duties included customer service, ordering

product, booking in computers to be worked on, managing numbers and staff, following up with upper

management on the progress of the store, replying via email or phone to customers enquiries or feedback,

dealing with shrink, cash handling, and creating a good work environment where everyone felt comfortable

and preformed to the best of their abilities.

Manager

Rogers Plus - Langley, BC - October 2003 to January 2012

I started in 2003 as a Customer Service Representative and was promoted a year later into a Shift Leader role.

A year after that I was promoted to Assistant Manager and in April of 2011 I was promoted to Manager of the

Cloverdale store. My duties mainly included managing a team of CSRs and Shift Leaders, making schedules,

keeping track of numbers, setting goals and targets for the store and individuals, dealing with shrink, handling

deposits and financial reporting, customer service and dealing with issues from staff and customers. I was

responsible for getting our store's wireless sales numbers up and keeping them up through a fun working

environment for all of my staff where they felt comfortable and determined to do the best job they could.

Independent Contractor

Duncan Way - Langley, BC - June 2002 to April 2004

June 2002 - April 2004

• • I started as a dishwasher and helped out in the kitchen eventually becoming a cook and later being a host

and occasional server out on the floor. My responsibilities included keeping customers happy and working in a

fast paced environment. I was the face of the restaurant during my hosting times and represented the company.

Labourer

Greenhouse - White Rock, BC - June 2002 to June 2002

June 2002

• • I was hired for a three week job to remove glass in a greenhouse and replace it with a plastic coating. My

responsibilities included heavy lifting and manual labour, following directions to ensure safety and efficiency,

and time management to get the job done in the required time.

EDUCATION

accounting

Kwantlen University

2009 to 2011

Clayton Heights Secondary

2003

ADDITIONAL INFORMATION

Skills:

• • Excellent math skills

• • Logical thinking

• • Hiring and Training

• • Work well with all people

• • Computer literate

• • Fun and funny

Contact this candidate