Customer Service Administrative Assistant

Cindy Hood

*** * ******* **

Apache Junction AZ *5120

402-***-**** (please leave message)

******@*****.***

OBJECTIVE

To gain employment in a Administrative Assistant, Data Processing Position or Insurance Customer

Service Representative in the Phoenix area. (A direct sales position is not in my preferred career path.)

SUMMARY

I am an ambitious data entry professional; I am among the top producers in my current position. I have

taken several training courses in the real estate field and have managed our own 12 rental houses. I have

10+ years of real estate, insurance and retail business experience serving customer and client needs.

PERSONAL ATTRIBUTES

• Dependable & Hard Working

• Work well with co-workers and customers

• Quick study and learner

• Self-starter - able to work with little or no supervision

• Experience with multiple insurance databases

COMPUTER SKILLS

• Work on the Internet and various websites

• Microsoft Word, Excel, Access, Outlook

- Certified in Word 2003

- Word Perfect

• Typing: 50-60 wpm

WORK EXPERIENCE

Production Specialist- Insurance Tracking-QBE Chandler AZ, June 2010-present

One of the top producers with high quality work.

Responsibilities include:

• Entering data from certificates and declaration pages

• Verifying policy information

• Contacting Agencies and Associations for Insurance Information

Customer Service Representative-Preferred Insurance Agency, Battle Creek NE August 2004- February

19, 2010

Responsibilities include:

• Preparing statements and binders

• Quoting for new and present clients

• Making policy changes and updates

• Answer client’s questions and concerns

• Helping a diverse amount of client with various insurance needs

• General Office duties: typing, filing, telephone and computer work

Photo Lab Specialist & Cashier-Walt-Mart, 2001-Dec 2008

Norfolk NE

Responsibilities include:

• Computerized film developing and picture printing

• Responding to customer inquiries (telephone and in-person) in a timely and courteous manner

• Providing a high level of customer service to all customers

• Scanning items at a rate of 650-700 items per hour

• Working independently at cash register and photo lab

• Making sure daily money drawer balances out

Chef/Assistant Supervisor-The Meadows

Norfolk NE 1990- 2001

• Assisted Supervisor with food and supply ordering

• Solely responsible for food operations on Supervisor’s day off

• Supervised 8 workers including training and making sure daily work assignments were

completed

• Worked with residents on meal choices

• Prepared meals for residents

Cook- Norfolk Veterans Home

Norfolk NE 1985- 1990

• Helped serve meals according to resident’s dietary needs

• Assisted with daily kitchen routines

• Supported coworkers and residents

EDUCATION

Commercial and Personal Insurance Classes

Associate of Science degree in Administrative Assistant-Northeast Community College, Norfolk NE

Contact this candidate