Customer Service Data Entry
Resume:
OBJECTIVE:
To obtain a career in a Customer Service or Administrative role
that will challenge my skill set.
EdUCATION:
Austin High School, Houston, TX
SKILLS
•Bilingual (English/Spanish)
•Basic computer skills such as data entry, email, and other tasks•
•Customer service background and basic Logistics.
EXPERIENCE:
Call Center Agent / Team Lead July 2013 – May 2014
Call Center Representative Job Duties:
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Determines requirements by working with customers.
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Answers inquiries by clarifying desired information; researching
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Locating, and providing information
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Sells additional services by recognizing opportunities to up sell accounts;
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Use an effective approach to handle special telephone tasks like call transfers,
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taking messages, call backs, holds, interruptions, and unintentional disconnects.
Effectively deal with job stress, angry callers, and upset customers
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Use the most appropriate way to communicate with,
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different behavior types on the telephone.
Provide daily direction and communication to employees so that customer service
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calls are answered in a timely, efficient and knowledgeable manner. Provide
continual evaluation of processes and procedures. Responsible for suggesting
methods to improve area operations, efficiency and service to both internal and external
customers.
Provide statistical and performance feedback and coaching on a regular basis to
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each team member. Write and administer performance reviews for skill
improvement.
Be available for employees that experience work and/or personal problems providing
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appropriate coaching, counseling, direction and resolution.
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Grocers Supply, Houston, TX 2012 2013
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Selector
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Pull orders according to customer specifications
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Find items using headsets and scanners.
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Use mobile printer to print out orders and shipping information
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Place orders in bins and ensure delivery to proper truck
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B&G Wholesale, Houston, TX 2008 2012
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Cashier/Selector
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Wholesale tobacco warehouse servicing small businesses
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Take customer orders by phone or in person
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Pull orders and arrange in bins or bags
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Contact this candidate