Customer Service Sales

Rebecca Dravis 678-***-**** ********@*****.***

ACCOUNT RELATIONS / PROJECT COORDINATION / MARKETING & SALES SUPPORT

Experienced administrator with keen insight for customer service processes, communication accuracy,

and collaborative marketing and sales functions; recognized for high-performing standards; bringing

energy to team environment; creative thinking and problem-solving solutions.

Key Areas of Expertise

Account Administration Record Management

Service Orientation Sales Support

Customer Development Communication Skills

Process Improvement Public Relations

Project Coordination Microsoft Office Suite

Marketing Initiatives MPX Database

Significant Accomplishments

Out performed in customer contacts – five consecutive years

Developed store relations that translated to better product positioning and increased sales

Implemented a new program aspect which resulted in increased customer demographic

Created a novel education / training program – still in operation

Award-winning communication skills – NRECA communication competition

Team-building strengths with the natural ability to lead large and small groups to a common goal and

achieve assigned tasks within the budgeted time frame.

EXPERIENCE

Living on the Edge, Suwanee GA 2008 – 2014

World-wide multi-media ministry founded by author & pastor Chip Ingram.

Resource Specialist / Customer Service Representative - Managed key customer accounts through

coordinated communication, targeted marketing initiatives, and product attentiveness.

Exceeded customer contacts improving product awareness; product impact has now grown to 3 million

Created on-going department activities resulting in a new company practice for employee recognition

Supported sales goals by managing consistent and targeted communication with 500+ specialized

customers.

CIA Marketing, Atlanta GA 2006-2008

CIA Marketing is a marketing & data firm providing field research, marketing services and statistical analysis.

Field Researcher - Aided clients in new product development with accurate field research; conducted

interviews for market analysis and collected research data.

Independent Merchandising Representative, Metro Atlanta 2002-2005

Local liaison to national manufactures Timberlake, Oshkosh, and Republic of Tea.

Merchandising Representative - Managed market space and increased store relations through product

updates, taste test, and routine merchandise protocol; served as an adjunct sales associate during store pre

and peak seasons.

RELATED EXPERIENCE

Jackson Electric Membership Cooperative, Jefferson GA, Communications Coordinator, 7 years

EDUCATION

Bachelor of Science in Public Relations, University of Southern Mississippi, Hattiesburg, MS

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