EMT / Firefighter / CDL

C. Brian Ennis **C Horse Pond Rd (***) *** – ****

Salem, CT 06420 ********@*****.***

EMPLOYMENT

Emergency Medical Technician June 2008 – Present Town of Salem 270 Hartford Road.; Salem, CT

Truck Driver / Forktruck Operator January 2012 – August 2014 American Ladders & Scaffolds, Inc. 129 Kreiger Lane; Glastonbury, CT

Transport ladders, scaffolding, and safety equipment; via various company trucks to include 19,500GVWR Isuzu NRRs; to customers' homes, vendors and contractors' job sites on a timely basis while focusing on safety and customer satisfaction. Maintain compliance with company and DOT regulations. Assist customers on proper and safe use of ladder and scaffolding systems. Assist with van and truck equipment installations as WEATHER GUARD®Certified Van/Truck Equipment Installer.

Account Manager November 2010 – February 2011 PowerPhone, Inc. 1320 Boston Post Rd.; Madison, CT

Counseled emergency call center supervisors on dispatcher training and unique ‘call handling’ software solutions. Provided technical sales presentations via GoToMeeting. Responsible for all aspects of the sales process... from identifying the target and assisting in marketing material development; to cold calling and fielding in bound calls for assistance; to sales quotes and contract narratives. Used GoldMine CRM to report activities and pipeline management.

Senior Sales Representative March 2006 – November 2010 S&S Worldwide 75 Mill St.; Colchester, CT

Responsible for managing relationships with many of this company's largest clients via phone, email, and customer site visits. Maintained an account base of ~$3.2M. Assisted in interviewing and training of Telemarketing staff. Supervised and assisted a team of 9 Sales Representatives and up to 15 Telemarketing Representatives in the Sales Manager's absence. Successfully led and participated in company’s 6σ DMAIC initiatives affecting Sales Department.

Customer Service Call Center Representative S&S Worldwide 75 Mill St.; Colchester, CT

Assist customers with product selection. Handle customers’ concerns and complaints. Heavy use of MicroSoft Office applications.

Cellular Sales Consultant June 2002 – March 2006 Manpower Temporary Service 1 American Way; Norwich, CT

Have been placed in several positions with Manpower: Quality Control Inspection; Shipping/Receiving Clerk, and most recent; cellular sales with Sprint PCS.

Emergency Medical Technician Basic November 2000 May 2002 American Ambulance Service Inc. 1 American Way; Norwich, CT

Provided emergency and scheduled BLS transport.

Retail Store Manager June 1996 November 1999 RadioShack 100 Thockmorton; Ft. Worth, TX

Responsible for all aspects of the store operations including supervision, evaluations, staffing, and training of six employees; Control and merchandising of $120k inventory; Full store level Profit & Loss statement review; Bank deposits, store image, and enforcing company policies and procedures. Responsible for maintaining sales and profit growth of a $600k/yr, mid level retail store. Attended RadioShack’s ‘C Class’ Advanced Store Management Training (A series of seminars on loss prevention; time management; employee training; merchandising strategies; and customer relations).

ASSOCIATIONS

Fire Officer / EMT / Fire & CPR Instructor June 2008 – Present Salem Volunteer Fire Department 424 Hartford Road; Salem, CT

Provide fire suppression in structural and vehicle emergencies, and BLS medical services under stressful emergency conditions. Involved in fire prevention, public education, vehicle and station maintenance, while always focusing on providing exceptional customer service.

EDUCATION

A.A.S. / General Occupational Technology June 1994 – June 1996 Cape Fear Community College 411 N. Front Street; Wilmington, NC

Emphasis in Electronics Technology & Business

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