Customer Service Sales

CHERYL A. BRYANT

813-***-**** **********@*****.***

SUMMARY

Detail and Results Oriented

Organized, Accurate, and Precise

Flexible and Adaptable Problem Solver

Goal Driven, Dedicated, and Persuasive

Productive with little guidance or supervision

Demonstrates high level of Integrity and Professionalism

Excellent Communication, Presentation, and Facilitation Skills

Masters Degree and Experience in Corporate, Educational and Retail and Leasing Settings

HSN, Inc.

FIS, Inc. St. Croix Apartments

Jim Walter Homes Inc. Lundstrom Jewelers

Bisk Education, Inc. Foley’s Diamond Center

PSCU Financial Services, Inc. David Weis Jewelers, Inc.

New Horizons Computer Learning Center Jean Nicole

Greater Largo Public Library Fashion Bug

Public and Private Schools Pier I Imports

Chess King

SALES SKILLS

Trained sales representatives and personally applied techniques of creating a connection with the customer, assessing the

customers’ needs, up-selling, suggestive add on selling, presenting features and benefits, using visualization and personal

testimonies, utilizing trial closes, assuming and asking for the sale

Leased apartments, showed property, sold benefits, overcame objections, processed all documents

Provided training, motivation, assessment, and coaching for multi-state sales force of 175+

Worked collaboratively with sales managers on development progression of representatives

Created all sales training guides for sales force of 400. Trained new participants in program.

Sold products and services in a commission based environment meeting individual and store goals and practicing

customer engagement and highest level of customer service

Promoted membership programs and company line of credit with customers

Resolved customer issues and conflicts

Raised $13,000 in less than 2 months to volunteer teach in underdeveloped country for one year and was

accountable to and reported to donors

Developed strong client partnership in planning and delivering products and services

Promoted tutoring center in community and recruited volunteers

MANAGEMENT SKILLS

Experienced at building relationships with business partners internally and externally including management,

clients, and volunteers in the community

Leader of 80 employees

Mentored two employees providing supervision, guidance, motivation and encouragement and evaluation

Participated in creating mission and vision statements and goal setting

Collaborated with high level executives to become involved in the training program

CHERYL A. BRYANT

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MANAGEMENT SKILLS (continued)

Utilized planning and organizational skills to best perform in high paced environment

Performed formal and informal needs assessment tools. Analyzed and reported results

Established a $75,000 Reading Lab including planning, budgeting, testing and selecting participants, created

curriculum, and trained an assistant

Created a $33,000 Tutoring Center from ground up including space layout, budgeting for purchasing furniture,

materials, and technology. Promoted center and recruited and trained volunteers from the community

TRAINING AND DEVELOPMENT SKILLS

Diverse areas of training include: corporate, community, Train the Trainer, advanced skill training, performance

improvement and development, web-based, blended, new hire, leadership, sales, product education, customer service, soft

skills, financial, change management, time management, stress management, technology, Microsoft applications, and

proprietary programs

Trained in various settings including: classroom, distance, web-based, blended, one on one, small group, large

group, and on the job training

Facilitated diverse topics incorporating modeling and hands on application

Applied adult learning principles and incorporatied learning styles and learning preferences

Implemented innovative training techniques

Utilized ADDIE process to design and develop online and traditional courses

Developed and implemented training manuals, instructor guides, and visual aids for orientation, new hire

education, application training and soft skills training

Provided quality assurance and training reports

Prepared, administered, and reported results of semiannual federally mandated assessment

Partnered with subject matter experts

Designed Training Performance Model adopted by the company

TECHNOLOGY SKILLS

Trained participants in schools, corporations, and private sectors in computer use including Microsoft Office

applications

Utilized web-based training for small and large groups ranging from one day training to 4 weeks of

comprehensive training preparing new employees to perform their job

Performed technical trouble shooting and resolution for distance learners using online portal

Created and maintained spreadsheets for recording and reporting departmental projects and trainee progress

Analyzed data and used for reporting purposes and future planning

EDUCATION

Graduate Courses in Adult Education University of South Florida

Master Degree in Reading Education Towson State University, Maryland

Bachelor Degree in Early Childhood Education Indiana University of Pennsylvania

OSHA General Safety Certification University of South Florida

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