Customer Service Sales Representative

Pamela R Grant-Blakeney

*** * ******* ***** ***** Creek, SC 29445 - C: 803-***-**** E:

**.*****@*****.***

Career Overview

Highly enthusiastic customer service professional with five years client

interface experience. Customer service/telesales representative with in-

depth knowledge of sales, account management and training.

Core Strengths

67 WPM Time management

Strong organizational skills Self-directed

Active listening skills Microsoft Office

proficiency

Meticulous attention to detail Excel spreadsheets

Telecommunications knowledge High customer service

standards

Accomplishments

Customer Assistance

. Worked with company systems such as Live Support and diligently

completed all assigned tasks, working overtime as needed.

Product Sales

. Cross-sold services at a rate of 30%, upgrading customers to

different plans and product packages.

Increased office organization by developing more efficient filing system

and customer database protocols.

Work Experience

La Dolce

Aiken, SC August 2014

to August 2014

Server/Barista

Responsible for properly opening and closing the restaurant. Face to face

interaction with customers making sure that their experience is pleasant

while dining. Receiving payments by cash, credit and debit card. Also

responsible for keeping the restaurant clean and presentable at all times.

Updating weekly specials on the menu.

Aerotek-ADP

Augusta, GA

June 2013 to March 2014

Client Services Consultant

Made reasonable procedure exceptions to accommodate unusual customer

requests. Demonstrated mastery of customer service call script within

specified time frames. Addressed customer service inquiries in a timely and

accurate fashion.

Knology Broadband

Augusta, GA June

2011 to June 2013

Customer Care/Sales Representative

Customer Service, Sales and Retention. Was responsible for answering

incoming calls from new and existing customers to promote Knology's

products and services. Handled slight trouble shooting and billing issues.

Collected customer feedback and made process changes to exceed customer

satisfaction goals. Attentive listening and multi-tasking skills required

while assisting customers with their various concerns and requests.

Darby Development-Fairwind & Oakfield Apartment

North Charleston, SC June

2010 to May 2011

Administrative Specialist I

Managed the front desk and receptionist area, including greeting visitors

and responding to telephone and in-person requests for information. Also,

maintained to keep the area neat and organized. Facilitated working

relationships with co-tenants and building management. Designed electronic

filing systems and maintained electronic and paper files. Organized files,

developed spreadsheets, faxed reports and scanned documents. Conducted

weekly inspections of apartments. Took rental payments. Created weekly and

monthly reports and presentations. Dispersed incoming mail to correct

recipients throughout the office. Made copies, sent faxes and handled all

incoming and outgoing correspondence.

DialAmerica Marketing

North Charleston, SC June 2008

to September 2010

Telephone Sales Representative

Customer Service Representative and Mentor. Handled customers orders,

payments, cancellations, and customer service questions. Assisted customers

in any issues they may have regarding their accounts or sales. Demonstrated

mastery of customer service call script within specified time frames.

Worked with multiple companies providing customer service to their

clients/customers. Assisted with credit card payments and transactions.

Worked with upper management to ensure appropriate changes were made to

improve customer satisfaction. Formulated and enforced Service Center

policies, procedures and quality assurance measures. Trained staff on how

to improve customer interactions.

Educational Background

South Aiken High School

Aiken, SC 2006

High School Diploma

Top 15% of class. Member of Who's Who Among American High School Students.

Lead Mentor in Peer Mediation Organization.

Coastal Carolina University

Conway, SC 2006-2008

Bachelors Degree Communications

72 credit hours completed. No degree earned.

Kaplan University

Online 2010-2012

Bachelor of Arts Organizational Communication

80 credit hours completed. Coursework in Business, Marketing and

Communications. No degree earned.

References Available Upon Request.

Contact this candidate