Customer Service Data Entry
Resume:
Donna Lee Dyett
******@***.***
OBJECTIVE
The majority of my employment background has consisted in public education, medical office
management. This has allowed me the opportunity to be crossed trained in numerous fields.
Education, office management, public relations and leadership. My experience has given me the
foundation to be an asset to any company.
QUALIFICATIONS: Computer proficient in Microsoft Word/Works, Excel,Quickbooks
Leonardo, ICA Notes, Med Ware, Sunshine, Sentry Management Rental Systems and Iris. I am
proficient in sales, data entry, Medicaid, 10 key calculators, typing (45 wpm), appointment
setting, customer service cash handling, processing mortgages, 30hr.childcare certificate,
medical terminology, anatomy and physiology, first aid, phlebotomy certificate, hearing
screenings, blood borne pathogens, OSHA regulations, and CPR. I have excellent customer
service skills and provide these to every person.
EDUCATION
Certificate in Phlebotomy, Keiser College, Daytona Beach, Florida
Certificate in STAR training program, Substitute Teacher, Volusia County Schools
Bay Path Junior College, Longmeadow, Massachusetts/ Daytona Beach Community College,
continuing education classes
Regents Diploma, Roosevelt High School, Yonkers, New York
EMPLOYMENT
2012- 2014: Coastal Mental Health Corporate:
Working in the corporate office Referral Coordinator for 9 offices.
Scheduling patients, intakes, insurance verification, check in, check out, multi-line phones
Data entry customer service.Front office management, referral coordinator. Proficient in
computer applications, Word,
Leonardo, ICA Notes, Excel. CPR and first aid certified.
2002-2010: Healthy Families/Healthy Start of Volusia and Flagler Counties
Case management, intakes, home visiting, customer service, scheduling, data entry,
documentation educating a diverse population of families in pre- natal and post- natal
development, and financial independence. Ensuring that families are linked to appropriate state,
local, and federal agencies (i.e. Medicaid, Food Stamps, and Social Security, developmental
testing.
2001- 2001 Rental Manager/ Loan Processor, Ponce Inlet Realty
Customer Service, cash handling, data entry, filing, typing, processing mortgages, executing
long and short term contracts for rental properties, accounts receivable and payable.
1999- 2001 Administrative Assistant/ Rental Manager, Sentry Management
Working directly with District Manager in coordinating meeting of multi- properties
and property managers, data entry, cash handling, customer service, contracts for short- term
rentals, monthly reports, input of condominium budgets scheduling of vendors
1991- 1999 Co- Facilitator/ Teaching Assistant Speech and Language, Library Clerk,
Indian River Elementary, Volusia County Schools
Supervising 110 students and 6 employees in an after school setting, tutoring
students, and helping students with homework. Organizing games and educational programs
during the year. Scheduling reading times for group’s kindergarten- 5th grade. Organizing
and implementing craft time for the above groups as well.
Media Clerk/ Front Desk Clerk: Assisting teachers in adding to the curriculum they
are using. Helping students find media materials. Data entry, cataloging, inventory, ordering
and organizing educational books and materials. Set- up computer programs pertinent to the
needs of faculty and students, answering phones, facilitating parents’ questions and needs,
working one on one with students, helping students with research in individual and group
settings. Role- playing with students in groups or individually. Setting up and implementing
morning news program daily that is seen throughout the classrooms. Helping students
prepare the material for the morning news programs.
Speech and Language Teaching Assistant:
Working with individual students or small groups, noting and reporting weak areas to teachers
Providing assistance in art, music, and physical education, reading aloud and telling stories.
Assisting teacher with individual education plans Preparing instructional materials.
Correcting objective tests. Assisting and monitoring students in Internet, hearing tests,
speech programs, updating and writing progress reports on students, cash handling for field
trips. Assisting drill work with word, phrase, and number flash cards. Reviewing skills or
concepts using activities and materials planned by the teacher. Assisting student’s set- up
and implement Speech and Language computer programs.
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