Customer Service Representative

James McKissick

*** ******** *****, * ********, TN 37083

Home: 615-***-**** - Cell: 423-***-**** - ********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success.

Core Strengths

Energetic work attitude Opening/closing procedures

Markdown/promotional procedures Adaptive team player

Customer service expert Inventory control familiarity

Visual merchandising proficiency Courteous demeanor

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

M ulti -tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

Picker

July 2014

Macy's Logistics - P ortland, T N

Selected products for specific routes according to pick sheets. Worked at a rapid pace to meet tight deadlines.

Customer Service Team Leader

February 2011 to M ay 2014

See Rock City, Inc - L ookout Mountain, G A

Prevented store losses using awareness, attention to detail and integrity. Trained [5] new employees quarterly.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross -trained

and provided back -up for other customer service representatives when needed. Worked as a team member

performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to

return to the store. Guaranteed positive customer experiences and resolved all customer complaints. Maintained

adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a

t imely manner and guaranteeing high level of customer service. Communicated all merchandise needs or issues

to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including

counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all

merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.

Customer Service

May 2010 t o August 2010

Lookout Mtn Incline Railway - C hattanooga, T N

Expressed appreciation and invited customers to return to the store. Worked under strict deadlines and responded

to service requests and emergency call -outs. Guaranteed positive customer experiences and resolved all customer

complaints.

Substitute Teacher

May 2005 t o M ay 2010

Dade County Board of Education - Trenton, GA

Assisted 10Conducted small group and individual classroom activities based on differentiated learning

needs. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities

f or support. Encouraged students to be understanding of and helpful to others. Communicated effectively with

educators from various grade levels. Promoted good behaviors by using the positive reinforcement

method. Supervised children on field trips to local parks, fire stations and zoos. children per station during small

g roup learning periods.

Distribution Clerk

April 1998 t o S eptember 2001

Chattem - C hattanooga, T N

Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to

pick sheets. Oversaw special orders and after -hours, urgent shipping jobs. Unloaded, picked, staged and loaded

products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Oversaw

warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents

against purchase order for accuracy. Rotated stock by code and receiving date. Worked at a rapid pace to meet

t ight deadlines. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers,

pallet jacks and forklifts safely, with a 0% incident rate.

Production Coodinator

August 1988 t o M ay 1996

Woodbridge Foam - C hattanooga, T N

Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Helped

achieve company goals by supporting production workers. Developed production tracking and quality control

systems, analyzing production, quality control, maintenance and other operational reports, to detect production

p roblems. Coordinated inventory and cost control programs. Worked with managers to implement the company's

policies and goals. Recorded all operating data on daily work sheet. Created weekly and monthly reports and

p resentations. Created and maintained spreadsheets using advanced Excel functions and calculations to develop

reports and lists. Monthly inventory count and reports to Controller. Order and maintain production supplies. Yield

reports.

Educational Background

Associate of Applied Science : Accounting, 2 004

Ga Northwestern Technical College - Rock Spring, G A, USA

Coursework in Payroll, Cost, Accounts Receivable and Payable, Taxes.

Fundamentals of Speech

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