Customer Service Quality Control
Resume:
Dale A Silva Email: **********@*****.***
Murfreesboro, TN 37130
Cellular: 615-***-****
Objective
Acquire full time employment with a flexible schedule and the ability to work outdoors as well
as indoors having some interaction with public and/or private entities.
06/2013 – 05/2014
Rock Solid Security
Nashville, TN
Self motivated and un-supervised one man construction crew, performing the remodel of a 1940s
home to a modern office complex. Services performed include but not limited to: tear-out, floor
leveling, framing, cabinet installation, finish plumbing, electrical, drywall, trim and tile.
03/2008 – 03/2013
State of Nevada
Las Vegas, NV
Manufactured Housing Inspector performing quality assurance, safety and code compliance
inspections in a manner compliant with HUD, State Government and local regulatory agencies.
Inspect to confirm that all items included in the set up and or removal of any mobile,
manufactured, or modular structure meet or exceed State code requirements and local building
codes. Write and issue correction notices for HUD mandates and State code violations. Issue
state regulatory permits, insignias and Certificates of Occupancy in the installation and repairs
to insure electrical, plumbing; structural safety and the installation of the structure comply with
State and local codes and statutes. Maintain State databases and interact with other state and
local regulatory agencies as well as private companies and Homeowners.
Signature Homes
10/2006 – 2/2008
Las Vegas, NV
Assistant Safety Manager and QA Inspector in charge of safety inspections and safety
training in a manner compliant with OSHA, environmental and other regulatory
agencies. Guide field supervision in positive safety recognition, recommending measures
to reduce accidents and health hazards. Write and implement corrective safety
procedures to insure a safe and healthy work environment. Investigate work-related
incidents, accidents, injuries and illness. Conduct interviews of industrially injured and
ill employees, their supervisors and relevant witnesses. Study and analyze incidents and
illness for cause and implement corrective action. Teach and promote increased safety
awareness by both addressing unsafe behaviors and unsafe conditions in office settings
as well as outside job sites consisting of multi-family homes and apartment complexes.
Inspect job sites for safety compliance and quality control. Instruct Superintendents in
corrective measures to ensure minimal risk in health and Safety due to construction
litigation. In 2006 and 2007 we had a reduction of approximately 7 % to 8% in accident
related injury of subcontracted personnel. Manage and direct sub-contractors, In- house
service and warranty personnel of customer service related issues to ensure the
completion of warranty issues resulting in total customer satisfaction.
Toll Brothers Inc.
Las Vegas, NV
01/2005 – 09/2006
Superintendent in charge of a multi-million dollar project constructing semi-custom homes.
Review plans, prepare estimates, monitor production, schedule subcontractors, inspect quality
and make appropriate changes to stay on schedule while performing safety inspections and
tailgate safety training to reduce injury and litigation. Work closely with subcontractor’s
supervisors and safety department to ensure all work and actions are in compliance with
OSHA and other regulatory agencies. Oversee daily operations including scheduling,
inspections, and direct the quality of work performed by outside contractors.
D.R Horton
Las Vegas, NV
07/2003 – 01/2005
Assistant Superintendent in charge of multi-million dollar projects constructing multi-
family homes. Review plans, prepare estimates, monitor production and make
appropriate changes to stay on schedule while performing safety inspections and tailgate
safety training to reduce injury and litigation. Oversee daily operations including
scheduling, inspections, and direct the work performed by outside contractors. Manage
and direct sub-contractors, in-house service and warranty personnel in customer service
related issues to ensure the completion of warranty issues resulting in total customer
satisfaction.
DS Property Services
Las Vegas, NV
09/2002 – 07/2003
Owner Operator coordinating and supervising sales, marketing, estimating and safety to
ensure a safe working environment and steady workflow. Oversee daily operations,
scheduling and inspections of projects including quality control, work site safety and
customer satisfaction. Train staff in construction practices and health and safety related
issues. Guide field supervisors in positive safety recognition to reduce accidents and
injuries on the job site.
Tele-Lawyer
Las Vegas, NV
02/2002 – 07/2003
Operations Manager in charge of call center, client and customer support coordinating
daily operations of the product and client support team providing support and training in
the use of our products and services. Communicate client concerns and product upgrades
to senior management. Oversee the creation and production of “User Manuals” and other
related informational and support materials. Support and train staff.
Therapy thru Massage
1999 – 01/2002 Fremont, CA
Assessment Services Coordinator in charge of customer assessment of work place Ergonomics
and stress related health issues. Investigate and study customer workstations for ergonomic
placement of equipment and employee posture. Provide reports and recommendations as well as
massage services to combat and prevent repetitive motion due to regressive Ergonomics and
stress related problems.
Qualifications & Certifications
My experience includes 8 years of safety related supervision consisting of one and one
half years experience in Underground Construction participating in the daily supervision
of air quality and
confined spaces. Three and one half years in work related injury, ergonomics and work
place safety. Three years of safety inspections, training, safety awareness and
supervisory duties in the construction industry.
Specialized Training
OSHA Certification
16 hours Emergency Response Certification
40 hour HAZWOPER Certification
Air Quality and Dust Control Certification
CPR and first aid
Certified Home Inspector
Computer software courses on Windows, MS Office,
Power Point, Adobe Illustrator, Photoshop, and Graphic Design
Other related training:
Ergonomics Personal Protective Equipment
Air Quality First Aid and Bloodbourne Pathogens
Tool Safety Hazard Communications
Quality Control Work Zone Safety
Customer Service Lock-out Tag-out
Education
Silicon Valley College
Fremont, CA
1998 - 1999
Anatomy, Pathology, Massage Therapy and Ergonomic Assessment
August 1995 - June 1996
Personal References – Contact Information Provided Upon Request
Patrick Bryant–Retired Building Inspector–City of Henderson–Henderson–NV
Michael Thompson–Owner Contractor–MPT Construction–Las Vegas–NV
Diane Claybourne–Medical Billing–Nashville–TN
Contact this candidate