Customer Service Office Staff

. Exceptional customer service skills

. Excellent English and Spanish communication skills (both written and

spoken)

. Remarkable ability to learn fast

. Strong ability to multi-task, for attention to details and work

independently

. Punctual, reliable

. Great ability to adapt to new situation and environment

. Team player

. Goal-oriented

Professional Experience

Whispering Hills Apartments Nashville, TN

2012-Present

Assistant Manager

. Assist the General Manager in supervising and directing property

personnel

. Organize reports, maintain resident records and implement work

schedules.

. Prepare or oversee the preparation of resident move-in packages,

schedules for painting and cleaning apartments, and vacancy and

activity reports.

. Assist in the collection, deposit and recording of income, including

the pursuit of delinquent rent.

. Help in the processing of invoices for payment.

. Keep up resident files and process move-ins and move-outs.

. Assist in leasing and marketing efforts.

. Maintain property-advertising log

Albert Transport Antioch, TN

2010-2012

Dispatcher

. Performed accounts receivable and payable duties

. Coordinated and dispatched cargo throughout the country

Career Highlights

Bank of America. Antioch, TN

2005-2010

Personal Banker

. Assisted families in their native language on a daily basis

. Maintained top costumer service performance

. Opened regular and mortgage accounts to a culturally-

diverse clientele

. Mentored/Coached new staff

. Provided translation involving customers' concerns and

disputes

. Attended professional development trainings

US Bank Antioch, TN

2004-2005

Banker

. Balanced ATM automatic machines

. Maintained top customer service

. Opened new accounts

. Balanced transfers

. Trained new staff

Publix Super Market Atlanta, GA & Antioch, TN

1997-2004

Office Staff

. Balanced cash register for all cashiers

. Ran register

. Conducted Western Union Transactions

. Trained new staff

Education

. HS Diploma

. Early Childhood Education, Anchorage, AK

Professional Development

. Best Leasing Management Practices

. Best Practices for Effective Banking

. Best Customer Service Practices for the 21st Century

Core Competencies

. Bilingual: English and Spanish

. Finances

. Customer Service

. Multicultural Awareness

. Computer skills

References: Available upon request

Contact this candidate