Customer Service Quality Assurance

DODIE KENEBREW

PO BOX ****, SPRING, T EXAS * **** - 281-***-**** ( H) - 832-***-**** ( C) - *************@*****.***

Summary

Driven and energetic with 3 years experience in real estate. Highly adept at building excellent

working relationships with other real estate agents, lenders, appraisers, title companies, surveyors and

attorneys.

Highlights

Experienced buyers' agent Sales presentations

Negotiations expert Client management

Excellent communicator Highly professional

Honest and ethical Tech-savvy

Efficient with database Great Organizational Skills

Ability work effectively Strong aptitude for learning

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned

tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track

records.

Experience

Elite Texas Properties A ugust 2010 t o C urrent

Realtor

Beaumont, T X

Developed close relationships with area realtors and promoted builders to boost referral

network.

Educated clients on the current real estate market and answered any questions they had.

Developed an excellent rapport with custom builders to expand opportunities for growth.

Coordinated appointments with prospective buyers to showcase houses and plots.

Wrote contract documents, purchase agreements and closing statements.

Prior experience in the use of databases to accomplish business objectives.

St. Luke's Episcopal Hospital June 2011 t o July 2012

Phlebotomist

Beaumont, T X

Achieved departmental goals and objectives by instituting new processes and standards for

in-patient care.

Participated in unit based Quality Assurance Program.

Cleaned and sterilized instruments and disposed of contaminated supplies.

Performed pregnancy tests and sent specimens for laboratory testing

.Performed lab tests and communicated results.

Maintained patient privacy and confidential patient information.

Tested patients' blood glucose levels.

Measured urine specimens and delivered them to the laboratory.

Quest Diagnostics March 2008 t o May 2010

PST/Phlebotomist

Beaumont, T X

Prepares and maintains necessary equipment and supplies.

Performs venipuncture, arterial puncture, capillary puncture, and other fluid collection.

procedures on patients, and ensures specimens are appropriately labeled and identified.

Assists the patient before, during, and after collection of the specimen.

Must maintain patient confidentiality, keep necessary records, and document results

Kingwood Medical Center J anuary 2007 t o F ebruary 2008

Phleobotmist

Kingwood, T X

Prepares and maintains necessary equipment and supplies.

Performs venipuncture, arterial puncture, capillary puncture, and other fluid collection.

procedures on patients, and ensures specimens are appropriately labeled and identified.

Assists the patient before, during, and after collection of the specimen.

Must maintain patient confidentiality, keep necessary records, and document results

MD Anderson Cancer Center July 2006 t o D ecember 2006

Blood Donor Tech/Phlebotomist

Houston, T X

Performed allogeneic whole blood donor phlebotomy, and draws samples for HLA tissue typing,

serology retest and research projects.

Worked in both donor center and blood drive environments. Participates in quality assurance

activities to continually ensure safety of the blood supply and provide the highest quality of

service and care.

Maintained a high standard for conscientious, courteous, and enthusiastic service to internal

and external customers, and the public in general.

Consistently deliver service in a timely, accurate, professional, and friendly manner.

Demonstrate a high level of problem solving skillsP

Christus St Mary June 2005 t o J uly 2006

Laboratory Assistant/Phlebotomist

Beaumont, T X

Prepares and maintains necessary equipment and supplies.

Performs venipuncture, arterial puncture, capillary puncture, and other fluid collection.

procedures on patients, and ensures specimens are appropriately labeled and identified.

Assists the patient before, during, and after collection of the specimen.

Must maintain patient confidentiality, keep necessary records, and document results

Jefferson County Sheriff Dept September 2001 t o May 2005

County Jailer

Beaumont, T X

Education

Van Ed- ONLINE 07/2009

State Licensing: R eal Estate Licensing

Lonestar College 06/2005

HOUSTON,TEXAS, GENERAL CLASSES, N/A Southwest Certifications, NEW MEXICO,

PHLEBOTOMY CERTIFICATION/WARD CLERK

Tri-State Semi Truck Driving School, HOUSTON,TEXAS, CLASS A CDLDRIVER'S

LICENSE, 1993 Lamar University, BEAUMONT, TEXAS, GENERAL STUDIES Basic

Correctional Officer Training, (BCOT), Milledgeville, GA TDCJ Correctional Officer

Training, Beeville,TX TCLEOSE Training

Jefferson, T exas

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