Echo Alexzander

Goal-oriented, enthusiastic, self-motivated and trained leader with effective hands-on project management and HealthCare IT experience.

Proven success in interdepartmental relationships, problem-solving abilities and time management through daily service excellence both

internally with leadership, teams and peers and externally with customers. Focused on operational workflow, process improvement and

big-picture organizational success. Dedicated to ongoing professional growth, continuing education and leadership development.

PROFESSIONAL EXPERIENCE

Epic Resolute Hospital Billing and Single Billing Office Consultant, Information Services

Stanford Children’s Health (Lucile Packard Children’s Hospital Stanford ) – Menlo Park, CA: December 2013 – Present

Epic 2014 Certified in Resolute Hospital Billing Administrator and Single Billing Office Administrator.

Primary testing Analyst for HB team across system testing. Included application testing, integrated testing, parallel

revenue cycle testing (PRCT) and ICD-10 in preparation for three hospital go-live for HB and multiple clinics for

SBO including provider based billing.

SCH was second Epic customer for new go-live on 2014 version and achieved complete return to HB revenue

baseline by day five.

Epic 2014 Certified in Resolute Hospital Billing Claims Administrator and Hospital Billing Remittance.

Post-live support for HB Claims (Epic 2014 version HB Claims Admin/Electronic Remittance certification

currently underway) with Emdeon clearinghouse.

Epic Coordinator Resolute HB & SBO, Informatics (internal promotion)

Samaritan Health Services (SHS) – HP Site, Corvallis, OR: December 2011 – December 2013

Epic 2012 Certified in Resolute Hospital Billing Administrator and Single Billing Office Administrator. Additional

training in Expected Reimbursement Contracts (no certification offered for this class at the time of my training).

Successfully validated, tested, built, implemented and supported Resolute Hospital Billing and Single Billing Office

on 2012 version across five hospital locations and multiple provider based clinics. Three of the five were critical

access hospitals requiring additional build and testing for method II billing requirements.

Served as key member in several integrated groups across the project including: report liaison (including extracts),

EAP/Procedures, charging (integrated group leader), ERP with PeopleSoft, Scanning with Hyland OnBase,

printers/workstations, technical dress rehearsal and BCA/downtime.

Epic “Classicist” continuing education achievement.

Project Manager I, Enterprise Project Management Office (internal promotion)

SHS – Enterprise Project Management Office, Corvallis, OR: February 2011 – December 2011

Team lead for New Services projects across SHS system including documentatio n creation, process standardization

and first line of contact for departments.

Managed projects across clinical and technical teams with limited budgets and aggressive timelines ranging from

one month to less than six months.

Successfully led up to thirteen projects simultaneously through all phases of the project life cycle.

Member and actively involved in Project Management International, Willamette Valley chapter for meetings,

regional events and other trainings for continuing education credits.

Business Office Supervisor, Regional Business Office (RBO)

SHS – Avery Square, Corvallis, OR: November 2008 – February 2011

Actively supervised twenty staff at two hospitals, the SHS corporate offices and those in work-from-home roles.

Designed and successfully implemented over 75 new written work instructions across all areas of cash operations.

Led team to consistent monthly deposit totals (surpassing previous years) and increased performance benchmarks

in first year consistent with strategic departmental goals. Achieved largest monthly ($51.6 million) and annual

deposit totals ($512 million) in SHS history while lowering total daily backlog from over $13 million to less than

$1.5 million.

Detailed understanding of cash flow process of system from beginning to e nd; responsible for ongoing process

improvement and monthly reconciliation with departments, joint venture entities and with two Accounting teams

and in three bank accounts.

Actively worked with software vendor CareMedic and the SHS Systems Team with cogno s reports, back office

tools, payment posting solution (I-Suite) and online bill pay (Instamed).

Echo Alexzander

Medical Office Manager

Juniper Springs Internal Medicine, Pocatello, ID: October 2007 – November 2008

Manager of a two provider internal medicine practice and supervisor of two front office employees.

Guided implementation of electronic scheduling program MARS; worked closely with billing office teams for audit

and standardization throughout project.

Successfully supported physician owner in modifying processes and procedures as needed; worked directly with

external billing office to verify compliance with credentialing, enrollment and contracting.

Revenue Cycle Compliance, Data Analyst and Contracts Manager

Portneuf Medical Center, Pocatello, ID: June 2007 – January 2008

Project design and supervision provided in areas such as: insurance denials, contracting and structured insurance

settlements within the revenue cycle.

Implemented the McKesson Series contract interface Pathways Contract Management (PCON); staff trainer and

content expert for contracts database software. Fully trained user for McKesson Series patient accounting system.

Managed denials interface software CodeCorrect from Accuro, oversaw the up and download of data, maintained

overall database integrity and reporting functionality.

Revenue Cycle Compass, Data Analyst (internal promotion)

The Advisory Board Company, Washington, DC: September 2006 – May 2007

Project manager for comprehensive Revenue Cycle Compass (RCC) Cohort -wide benchmarking study.

Worked with senior Directors to determine strategic vision and review process improvements prior to project

launch.

Created project plans in Microsoft Project and utilized Gantt charts to provide continuous updates to RCC team.

Revenue Cycle Compass, Team Coordinator

The Advisory Board Company, Washington, DC: June 2005 – August 2006

Senior IT Support Technician

Idaho State University, Pocatello, ID: September, 2001 – May, 2004

COLLEGE EDUCATION

Bachelors of Business Administration, Management

Idaho State University, Pocatello, ID: May 2005

Bachelors of Science, Health Care Administration

Idaho State University, Pocatello, ID: May 2004

COMPUTER EXPERTISE

Software: Epic 2010, 2012 and 2014 versions (2014 certified in Resolute Hospital Billing and Single Billing Office,

proficient in HB Contracts/Expected Reimbursement), Meditech B/AR and LSS, McKesson Series PAS, PCON Contracts

Management, MARS scheduling, the complete Microsoft Office Suite, Microsoft Project, Microsoft Visio, Microsoft

OneNote, Windows 7, SharePoint, basic HTML and technical writing, Daptiv, OPAS v.3 Dell Support, Cognos reporting,

Salesforce and CHIMP.

SERVICE

Member of SHS Innovations Council (2012-2013) and two-time team leader for SHS Wellness Lighten-Up Event

Volunteer with Corvallis Love INC. (2010 – 2012)

Track and Field, Throwing Head Coach – Santiam Christian High School (2010-2011)

Albany Area Habitat for Humanity, Board of Directors Member (2009 – 2011)

Epic Technical Skill Overview Available Upon Request

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