Customer Service Administrative Assistant

Beth O’Riley

** ****** ****** • Columbus OH ***** • 614-***-**** • ******@*****.***

OBJECTIVE

Seeking a career with a progressive organization where I can utilize my skills, knowledge and experience in

the Administrative field in a challenging role that allows for advancement and growth.

SUMMARY OF QUALIFICATIONS

Highly personable Customer Service/Administrative Professional with over eight years of

experience in account management and Administrative assisting within the medical and retail industries.

Talent for identifying customer needs and presenting appropriate company product

and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-ups,

leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft

Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

WORK EXPERIENCE

04/2012 - Present – Marsha Grcic - Columbus, Ohio

Caregiver

• Clean the house as needed, this includes laundry.

• Weekly grocery shopping and prescription pick up.

• All outside yard work.

• Transportation to doctors appointments.

• Cook meals when available to do so.

07/2009 - 11/2013 – Ice Eaters/Progressive Lawn Care - Columbus, Ohio

Administrative Assistant / Payroll

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Handled all incoming and outgoing invoices.

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Handled all employee payroll.

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Contacted delinquent accounts to collect payment.

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Emailed quotes to prospective customers.

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10/2012 - 04/2013 – Cardinal Health - Dublin, Ohio

Data Steward / Temporary Position

• Load information onto prescribed databases.

Review and check applications and supporting documents.

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Code and process applications into required electronic format.

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Audit on-line applications for accuracy and completeness.

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05/2012 - 09/2012 - Garden City Group - Dublin, Ohio

Claim Representative / Temporary Position

• Taking inbound calls regarding claim forms.

Taking requests to send out claim packets.

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Explaining the all aspects of the lawsuit that the claimant is calling about.

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08/2011 - 04/2012 Safelite Auto Glass - Columbus, Ohio

Customer Service Representative II

• Professionally answers incoming phone calls from policy holders, insurance agents, and/or

auto glass shops.

• Accurately enters auto glass loss information into the production database.

Verifies customer insurance coverage and deductible amounts for the vehicle involved, and

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communicates the information to the customer.

Uses the appointment scheduling system in production to schedule appointments for service at

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Safelite store locations, or contacts non-Safelite vendors to arrange an appointment for the

customer.

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Using knowledge of auto glass parts qualifies the damage for a windshield repair or selects

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the appropriate glass part for replacement.

Using the production/shop locator system, locates an auto glass vendor that can service the

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customer’s vehicle quickly and conveniently.

10/2009-02/2010 Sarcom, Inc.- Lewis Center, Ohio

Technical Support Specialist

Took inbound calls from different accounts regarding technical issues.

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Provided effective and consistent technical support.

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Running Statistical reports on a daily basis.

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Researched technical solutions.

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06/2007-07/2009 Ideal Image - Kansas City, Missouri

Administrative Assistant/Clinical Receptionist

• Clerical Support to front office on a daily basis.

Checking guests into and out of appointments.

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Filing and maintaining all guest records.

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Handling all office computer issues.

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Assisting the Clinic Director.

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EDUCATION

08/2007 to 06/2009 - Park University - Parkville, Mo

• BA in Computer Science

Minor: Computer Based Information Systems

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I have completed 74 college credits in total towards my Bachelor’s Degree in

Computer Science.

12/2005 to 08/2007 - University of Phoenix Kansas City, Mo

• Business Management

PROFESSIONAL REFERENCES

Marsha Grcic - Retired - 614-***-****

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Stephanie Cramm - Dawson Resources - 614-***-****

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Johnny Lopez – Hirschvogel Inc. - 281-***-****

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