Customer Service Manager
Resume:
Jason Thornburg
Dedicated hard working individual with high goals to succeed. Outstanding Leader, Motivator
and Communicator to contribute to your company as a Management Professional by utilizing my
expertise in strong decision making, problem solving, conflict management and organizational skills.
Summary Skills
---
* Utilize the “5 S” system and continuously seek ways to improve processes by using the LEAN
approach.
Verify all inbound orders into the facility against vendor’s bill of lading to accurately receive
*
purchase orders and maintain the vendor;s level of service.
* Staff and lead team members to complete daily inbound volume to supply future allocations
of customer demands.
* Coach and connect with team members to develop their skills to allow for cross training.
* Provide feedback to carriers on daily scheduled delivery times and freight condition upon
arrival to maintain process improvements.
* Collaborate with vendors on product issues to develop a better working partnership to
efficiently receive material into the facility.
* Monitor, audit and adjust daily time cards for accurate payroll transactions for team
members.
* Lead staff in daily safety meetings along with stretches to promote a safe and ergonomic
working environment.
* Pro-actively manage staff schedules to fullfill customers spikes in demand, meet ship dates
and ensure quality and value to the customer.
* Communicate with customer service team to ensure customer satisfaction.
* Monitor and audit daily outbound shipments to ensure accuracy, quality and performance.
* Lead and delegate team members to meet daily goals and time lines to ensure customer
service levels are obtained.
* Utilize reverse logistics for product return to gain capitol company dollars.
* Strategic placement of product to maximize efficiency of the labor performance and
consistency.
* Perform daily cycle counts of inventory as well as research and resolve any discrepancies on
inbound and outbound orders to maintain audit standards.
* Assemble racking and perform routine maintenance to facility.
* Provide daily and weekly feedback to team members about safety, quality and performance
metrics to gain team member’s involvement in process improvements.
* Travel across the country to demonstrate best practice routines to get fellow branches back
on track by using my tactics as the guideline to meet audit criteria.
* Negotiate all maintenance contracts and track the value of the service.
* Negotiate shipping agreements and billing between customer and company.
* Travel to customer locations to uphold a strong relationship and to address any issues they
may have.
An evaluation version of novaPDF was used to create this PDF file.
Purchase a license to generate PDF files without this notice.
Work History
---
2012 - 2014 WESCO Distribution / Duke Energy
Warehouse Operations Manager Charlotte, NC
2007 - 2012 Toyota Motor Sales East Coast
Service Manager Huntersville, NC
2000 - 2007 Huber-Suhner fiber optics distribution
Shipping Coordinator Charlotte, NC
An evaluation version of novaPDF was used to create this PDF file.
Purchase a license to generate PDF files without this notice.
Contact this candidate