Customer Service Representative

TOPE ADETAYO

************@*****.** 613-***-****

OBJECTIVE

An organized, detail-oriented and enthusiastic business professional with strong leadership qualities;

seeking a challenging, professional event planning and co-ordination position with opportunities for growth

within a reputable company.

EDUCATION

Bachelor of Arts Psychology September 2006-May 2011

Carleton University, Ottawa, Ontario

SKILLS PROFILE

Hands on experience using office software such as: Microsoft Word, Microsoft Excel Microsoft

Outlook, and Microsoft PowerPoint

Excellent problem solving, and organization skills

Strong experience as an office assistant a nd customer service representative

Strong experience developing and implementing action plans

Experience in data entry, data manipulation and incoming and out -going mails

Excellent communication skills, including writing, proof reading skills, and speakin g.

Excellent interpersonal skills both in person and by phone, with high professionalism.

Able to organize and manage staff on day-to-day workload with high quality output, set priorities

and meet deadlines

Able to organize and prioritize work effectively; detail-oriented to ensure accuracy of information

Strong team player, but able to manage a team and work well on my own

PROFESSIONAL EXPERIENCE

Customer Service Specialist September 2012-Present

J2 Global Communications

Provide excellent customer service by addressing customers’ concerns

Second level support when level one agents cannot resolve customers’ issues

Provide technical support to customers of various virtual fax p roducts

Manage several clients’ accounts by updating credit card information, providing transaction

history and monthly bills

Partner/ Event Co-ordinator

Red Elite Events May 2012-May 2014

Helped plan events from conception to completion

Ensured events went according to plan

Consulted with clients about their ideas for their events

Receptionist May 2012-August 2012

Optimal Physiotherapy Clinic, Ottawa, Ontario

Answered phone calls and customers inquiries

Booked, canceled and rescheduled appointments

Accepted payment and issued receipts

Filed and photocopied documents when necessary

Processed insurance documents

Records Management Clerk October 2011-April 2012

Accentus Inc, Ottawa, Ontario

Prepared documents for transcription

Scanned documents

Youth Facilitator September 2010-September 2011

Youth Net/Reseau Ado, Ottawa, Ontario

Facilitated focus groups about mental health in high schools and elementary schools around the

city

Gave presentations about mental health and mental illness

Office Assistant January 2009-April 2009

Renaissance Holistic Health Clinic, Ottawa, Ontario

Answered phone calls and customers inquiries

Booked, canceled and rescheduled appointments

Accepted payment and issued receipts

Filed and photocopied documents when necessary

Kept office area clean

Cashier July 2008-November 2010

Carleton University Bookstore, Ottawa, Ontario

Accepted payments from and issued receipts to customers

Successfully operated a till

Answered questions about the bookstore and the university

CERTIFICATES

Applied Suicide Intervention Skills Training (ASIST) Certificate

Wedding Planners Institute of Canada Certified (WPICC)

CAMPUS ACTIVITIES AND ACHIEVEMENTS

Entrance Scholarship

Recipient of Marie Claire Odette Clay award for international student actively involved in campus

life

Participated in and was one of the winners of The Social Innovation Challenge

Participated in the Adventure leadership and Emerging Leaders Program

President of the Urban Prayze Nite Club, 2008 -2010

References available upon request

Contact this candidate