Customer Service Manager

Robin Cowart

***************@*****.***

828-***-**** (mobile)

Rosman, North Carolina

Summary

To be a productive member of a growing company

Career Highlights

I wrote a 24 pages training manual for a new reservation system for Natural Retreats

NRES system.

I was AGM of the Fairfield Inn at the Asheville Airport in Fletcher, NC from 1995-1997.

During this time I was voted employee of the month twice.

I was AGM of the Hampton Inn in Pisgah Forest, NC from 1999-2001

Experience

Hotel Services Manager

Greystone Inn

January 2014 - June 2014 (5 months) • Lake Toxaway, North Carolina

Manager of the guest services, housekeeping and bell staff departments

Managed the payroll, schedule and inventory for all three departments. Handle guest

issues, special request.

Lead Reservationist, Housekeeping Supr .

Greystone Inn

March 2011 - December 2013 (2 years 9 months) • Lake Toxaway, North Carolina

This is an AAA 4 Diamond full service resort

Greet, register, and assign rooms to guest of the Inn

Post charges, such as food, liquor to ledgers manually

Transmit and receive messages, using telephone switchboard

Verify customers' credit and establish how the customer will pay

Perform simple bookkeeping activities, such as balancing accounts

Issue keys and escort instructions to the bell staff

Perform cashiering duties and detail work with high level of accuracy.

Licensed Customer Service Associate

North Carolina Farm Bureau Insurance Agency, Inc.

March 2008 - June 2010 (2 years 3 months) • Brevard, North Carolina

Insurance Office

Modify, update, and process existing policies and claims Process and record new

insurance policies and claims Correspond with insured and agents to obtain information

for account changes Notify insurance agent and accounting of policy cancellation

Interview clients and take phone calls in order to provide customer service cashiering

duties and detail work with a high level of accuracy

Front Desk Clerk and Housekeeping Supr.

Greystone Inn

March 2007 - November 2007 (8 months) • Lake Toxaway. North Carolina

This is an AAA 4 Diamond Resort

Keep records of room availability and guest accounts, using computer Review accounts

and charges with guest at checkout. Contact housekeeping and maintenance staff when

guest report problems. Assign workers their duties and inspect work. Evaluate records

to forecast department personnel requirements . Advise manager and desk clerks

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