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Customer Service Air Force

Location:
Yorktown, VA
Posted:
September 05, 2014

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Resume:

Suzana Oh, RPh

Yorktown, VA *****

707-***-****

acfscg@r.postjobfree.com

Accomplished pharmacist with 17 years’ experience in inpatient and outpatient pharmacies.

Virginia, Illinois Licenses Training/Education

Customer Service Process Improvement

Joint Commission Standards Pharmacy tech systems (CHCS, Pyxis,

Essentris, PharmAssist)

U.S. Government Secret Security Clearance

Experience

Pharmacist in Charge, Inpatient Pharmacy; US Air Force, Langley AFB, VA (Aug 2013-Aug 2014)

Responsible for inpatient pharmacy operations supporting 3,300 admits per year and $1.5M budget. Led 7

pharmacists and 10 technicians in providing 24 hour coverage.

Verified inpatient orders, filled Emergency Room prescriptions, supervised 1 to 3 techs on shift.

Collected data for pharmacy workload study. Methodology was selected as USAF standard.

Maintained formularies/order sets for local pharmacy technologies. Maximized efficient/accurate

data order entry between two systems.

Oversaw training for staff. Established requirements, discovered shortfalls and planned for training.

Pharmacist in Charge, Satellite Pharmacy; US Air Force, Lackland AFB, TX (Jun 2009-Aug 2013)

Provided 172,000 prescriptions for 227,000 patients in an ambulatory pharmacy. Led 4 pharmacists/8 techs.

Led team in the typing, filling, verifying, and dispensing of hardcopy prescriptions from civilian

providers.

Provided customers with needed information/service. Counseled patients on medications.

Monitored patient safety incidents. Conducted investigations. Monitored for trends and

opportunities for improvement.

Pharmacist in Charge, Main Pharmacy; US Air Force, Andrews AFB, MD (Jul 2006-Jun 2009)

Led daily operation of ambulatory pharmacy with 156,000 annual prescriptions for 27,000 patients.

Provided coverage for 385K IV/Unit dose inpatient pharmacy.

Created drug formulary for Alaris Smartpump during implementation.

Provided pharmacist coverage in emergency trauma bays. Prepared meds at bedside.

Overhauled patient adverse reaction reporting process.

Pharmacist in Charge, Inpatient Pharmacy; US Air Force, Travis AFB, CA (Jun 2003-Jul 2006)

Directed inpatient pharmacy operations dispensing over 112K sterile admixtures and 634K unit doses

annually.

Upgraded Pyxis Medstation system throughout the hospital. Coordinated with Nursing Department

to establish policies and procedures.

Implemented the PhaSeal closed system drug transfer for safer chemotherapy preparation and

handling.

Produced a gap analysis for the implementation of Chapter 797 of USP standards for sterile

products.

Pharmacist in Charge; US Air Force, Brooks City-Base, TX (Jun 2000-Jun 2003)

Oversaw pharmacy, radiology and laboratory technicians in healthcare clinic that served a population of

12K beneficiaries.

First to deploy PharmAssist automation system in the Air Force. Identified requirements, analyzed

available products, selected product and managed the installation.

Implemented return of expired medications to 3rd party contractors.

Monitored Hazardous Materials management in the clinic. Ensured proper handling and disposal.

Staff Pharmacist; US Air Force, Scott AFB, IL (Sep 1997-Jun 2000)

Supported outpatient pharmacy with annual workload of 625k prescriptions, $8.6 Million budget

Provided Anticoagulation Services under protocol. Monitored patient labs and changed dosage as

needed.

Diabetes education classes in coordination with Nursing. Lectured on diabetes medications.

Processed requests for Non-formulary drugs. Ensured patients met criteria.

Part-time Floater Pharmacist; Walgreens, O’Fallon, IL (June 1998-Jun 2000)

Evaluated medication/ prescription orders based on patient status/history.

Counseled patients/caregivers on proper medication usage.

Supervise, coordinate and check work-performed by pharmacy technicians.

Education

M.A. in Information Systems Management, Webster University, San Antonio, TX, 2011

B.S. Pharmacy, Long Island University, Brooklyn, NY, 1997

B.S. Biological Sciences, University of California, CA, 1993



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