Customer Service Manager
Resume:
J ill Anderson
Forest Lake, M N 55025
651-***-**** cell
****.*******@*****.***
Objective
To work in a highly motivating and challenging environment that
p rovides the best opportunities to grow and utilize my potential to the fullest in attaining the
organization’s goals while achieving my personal goals.
P rofile
Results-driven and dedicated professional with 25 years successful experience in the auditing
and accounting division within the parking industry. Demonstrates recognized strengths in
management, supervising, auditing, accounts receivable, and accounts payable. Creative problem
solving abilit ies.
Achievements
• Maintained a high level of accuracy in auditing all aspects of parking revenue control systems.
• Created and implemented procedures that involve revenue recognition and cash recording
performed within Standard Parking.
• Created a validation system to log and balance large accounts.
• Completed extensive company t raining program.
• Mentored and managed customer service divisions.
• Created departmental policies and procedures for multiple departments.
• Improved Communication between company divisions.
• Created tools/programs/spreadsheets to assist department in monitoring and reaching desired
customer service levels.
Experience
Amano McGann Roseville, MN October 2013 - Present
Corporate Customer Service Department Manager
• Ensure professional communication is delivered by department
• Oversee daily department productivity levels and establish daily achievement goals
• Support Branch and Dealer Partners
• Manage and resolve escalated issues
• Act as liaison to manufacturing and production facility, Software Design and Development, Quality
Assurance, Assembly, Inventory and other departments to coordinate delivery schedule for critical
orders
• Attend and participate in weekly status meetings with regional Vice Presidents, Software Design
and Development department and manufacturing and production facility
• Oversee all order entry, status and delivery; ensuring invoicing is t imely completed
• Subject matter expert to internal control consultant during documentation and process re-
engineering discussions related to order processing and invoicing
• Establish goals and expectations for the customer service department
• Identify tools or opportunities to create operating efficiencies and streamline procedures
• Run daily reports and monitor Helpdesk routinely to ensure requests/issues are being addressed
appropriately and in a timely manner
• Lead periodic t raining sessions related to process and procedure enhancements
Standard Parking M inneapolis, MN February 1999 – October 2013
Facility Manager
• Managed multiple parking facilities and surface lots
• Created monthly financial client statements
• Booked all special events and coordinated all operation team members
• Audited and recorded daily revenue and ticket control
• Oversaw all repairs and maintenance
• Maintained daily operational logs
• Generated check request for accounts payable
• Managed all accounts receivable billings and collections
Process Self Assessment Auditor/Accounts Receivable/Accounts Payable
• Trained management and supervisor level employees in revenue and t icket controls.
• Collectioned on past due accounts
• Posted all monthly account payments
• Deposit of monthly payments
• Created and entered check requests
• Audited daily revenue and outcome reports
• Created and entered daily ticket and revenue auditing
• Created and maintained all customer billing accounts
• Created documentation for monthly financial statements
• Ensured that Sarbane Oxley standards were met
Revenue Supervisor
• Collected, logged and deposited all daily revenue
• Balanced pay station revenue control reports to deposits
J ill Anderson
5252 N. 207th Street
Forest Lake, M N 55025
651-***-**** cell
****.*******@*****.***
• Supervised daily revenue deposits and controls
Education
North Branch Senior High (1985)
916 Vocational School (1985 – 1987)
References
Abigail Grenfell, MBA, CFE, CIA, CPA,CGMA
President
I nternal Control and Anti-Fraud Experts, LLC
8267 81st Street South
Cottage Grove, M N 55016
***.********@*******.***
www.icafemn.com
Dean Anderson
V ice President of Accounting
Wells Fargo Financial
800 Walnut St
Des Moines, IO 50309
************@**********.***
Damon Noga
Regional Manager
Denison Parking
121 S. 8th Street
M inneapolis, M N 55402
*****@**************.***
J ulie Palmer
Appraisal Review Manager
Red Sky Risk Service, LLC
200 S. 6th S treet
M inneapolis, M N 55402
*****.******@******.***
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