Customer Service Manager
Resume:
Patricia Gonzalez
Montebello, CA 90640
**********@*****.***
Skills Profile:
Well-rounded background in Accounting, Budgeting, Accounts Payable,
Accounts Receivables.
Excellent experience developing and implementing a variety of financial
programs, including those that must comply with the University of Southern
California.
Skilled in developing department budgets and creating department
objectives.
Experienced in writing and delivering presentations for executive meetings.
Work History:
Operations Manager, Maggie Ward, Los Angeles, CA
April 2011-Present
Implement policies, procedures, and organizational structure for assigned
operating unit within the framework of corporate policy. Assist in the
establishment and ensure compliance of operational unit's short-term and
long-term goals with overall corporate objectives. Plan, staff, and
supervise all assigned work unit activities through subordinate managers to
ensure a cohesive operational unit. Provide support to any number of
projects from an operational, financial and resource standpoint. Managing
day to day processing of accounts receivable and payable using QuickBooks,
producing reports as requested. Reconciling monthly activity, generating
year-end reports, and fulfilling tax related requirements.
Staff Accountant, Sensis Online Ad Agency, Los Angeles, CA
August 2007- April 2011
Responsible for day-to-day financial matters including accounting (Accounts
Receivable, Accounts Payable), media buying management, cash management,
and general business management. Bookkeeping and some administrative work
relating to accounts receivable. Position combined traditional accounting
and management responsibilities with cutting edge interactive agency
management.
Accounts Receivable - Management and Receipt, Accounts Payable (Receiving
and Processing Vendor Invoices), Media Buying Management and Oversight,
Cash Forecasting, Financial Reporting (Preparation of Financial
Statements), Administering of Internal Controls, Forecasting, Budget
Management and Control, Operational Reporting, Maintaining the General
Ledger, Payroll Processing, Bank Reconciliation, Managing H/R and Benefits
Reporting, Supervising Office Manager,Discussing and Implementing
Accounting Strategy
Budget/Business Analyst, University of Southern California, School of
Cinema Los Angeles, CA
March 2004 - August 2007
Directly Assist the director of Entertainment Technology Center department
Processing and monitoring of business transactions of department
Monitor expenditures for intercampus and external vendors
Set up, maintenance & Monitoring of department accounts
Responsible for financial input of data to ledgers
Interact with university financial office to exchange information and
resolve issues
In charge of department orders and check request, requisitions and other
budget & business forms. Prepare & Process travel advances and
reimbursements for faculty & staff. Reconcile internal records to
university financial system ASR's
Responsible for monthly budget balancing
Budget/Business Technician, University of Southern California, School of
Engineering., Los Angeles, CA
August 2003-March 2004
Responsible for payroll of over 150 student workers
Human Resource Assistant
Set up, maintenance & monitoring of department accounts
Financial input of data to ledgers
Monitor expenditures for intercampus and external vendors
In charge of department orders and check request, requisitions and other
budget & business forms
Collections Supervisor, American Fish & Seafood Company, Los Angeles, CA
January 2000-August 2003
Responsible for collection divisions of the tri state area AZ, CA and UT
Responsible for specific overview of daily office duties including and
limited to customer service, collections, sales
Collaborated extensively with sales department to resolve any charge back
issues
Preparation and organization of files for litigation
Responsible for the overview of 5 subordinates implementing productivity
while exceeding specified quotas
Operations Manager, Fur Fashion, Beverly Hills, CA
February 1998- January 2000
Responsible for the day to day operations and overview of staff and
clientele
Efficiently expedited collection accounts ranging from 30-120 days in
delinquency, thereby creating premier customer service relations
Accounts payable, billing, inventory control
Payroll/ADP
Researched vendor challenges creating a positive solution for both customer
and vendor
Education:
Undergraduate studies in Business Administration
Rio Hondo College, Whittier, CA
1988-1989
Undergraduate studies in Personnel Management
Rio Hondo College, Whittier, CA
1990-1991
Activities/ Memberships
Athletic Director, Non-Profit Organization Rosemead Rebels
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