Human Resources Professional

Human Resources Bilingual Professional

F. Velez

**** ********* ***** ****., *******, Florida 32839

Contact: 787-***-**** / 407-***-****

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PROFESSIONAL SUMMARY

Results-driven Human Resources Bilingual Professional with extensive experience in HR policy development, employee

relations, recruiting, interviewing, training, public speaking, employment process, and administration within a variety of

industries. More than 10 years of experience in Start Up operations managing all aspects of Human Resources mandatory

new hire processes. Experience with downsizing and termination procedures; a very strong grasp of employment Federal and

State laws compliance.

EDUCATION

Human Resources Management - BS Degree

American University

Florida Certified Workforce Professional- Certification

Skills

Leadership in: Managing, motivating, coaching and coordinating multicultural teams

Proven ability to oversee all aspects of human resources in Start-Up operations

Training evaluating and leading large and successful employee teams

Leadership creating programs and projects to enhance labor productivity in fast-paced business

Strong knowledge of labor law compliance and workplace safety

Strong communication and dual language facilitation skills with people of all levels and roles

Key Achievements

Reduced thousands on Workman’s Compensation policy fees by providing a safe work environment

Coordinated and Implemented recruiting initiatives on schedule for the Start-Up opening of a 600 room Hotel

Achieved a save work place with cero injuries by training creating monthly incentive programs

Lowered employee turnover 30% and maintained effective workforce during rapidly changing economic situations

Translated policies and procedures to ensure understanding from Spanish speaking employees

Lowered recruiting expenses by negotiating with local staffing agencies

CAREER PROFILE

Human Resources Manager

Benecard Shared Services

@Benecard PBF

Feb 2012- March 2014

Coordinated and implemented recruiting initiatives for a 200 employee Call Center Start-up operation, ranging from

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Customer Service entry-level to executives, working with President, VP and Regional Directors on recruiting needs.

Developed and facilitated job recruitment fairs, contacted local organizations and universities for interest in jobs offered.

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Created a recruiting and interviewing plan for each open position, conducting regular follow-up with hiring managers.

Ensured that all documentation was properly authorized and supported according to company policies regulatory practices

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and legal requirements.

Facilitated all new employee orientations covering all policies, procedures, laws, standards and regulations. Implemented

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all policies and procedures.

Converted employee status from temporary to permanent, made salary adjustments and managed contract renewals.

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2011 - 2012 worked as a Free Lance HR Consultant

Unemployment & Center Services Consultant

South West Florida Workforce Development Board, Inc.

@ The Career & Service Center of South West Florida in Ft. Myers, FL

Mar’09 -Dec’10 (contract)

Ensured compliance with State and Federal Laws and Regulations which pertain to Human Resources by reviewing

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Centers customers and employment postings.

Responsible for the administration of Center employee Timesheets, PTO’s, CEC’s (Continuing Education Certification

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Credits), supply and equipment.

Assisted the Director of the Center with ARRA Youth, Adult and Dislocated Worker programs and grants. Assisted closing

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companies dislocated workers by providing help with filing unemployment and information of services offered by the

Career Center.

Performed orientation and offered resources to customers accessing labor market information, educational ARRA funding,

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employability skills, career counseling and employment search guidance.

Human Resources Manager

The Moinian Group, Inc.

@ Orlando Sun Resort & Convention Center, Orlando, FL

Dec ‘06 – Feb ‘09

Start up workforce on a 600 room resort by providing leadership in the areas of personnel, benefits, payroll, labor relations

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and training.

With the guidance of the Management Company and the legal advisors, I prepared the employee handbook covering

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disciplinary procedures, code of conduct, FMLA policy and benefits.

Assisted with the creation of job descriptions by interviewing employees to construct an accurate picture of the duties and

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skills required for each position on the resort.

In charge of hiring all J-1 Visa International students making housing arrangements and scheduling training.

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Determined appropriate grievance procedures relief; resolved labor disputes.

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Administered personnel/payroll system to meet management and employee needs.

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Acted as liaison for regulatory agencies. Maintaining staff training programs. Interfaced with Legal Staff in dealing with

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progressive discipline and grievances.

Ensured policy compliance with applicable statutes, rules, and regulations.

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Implemented training and performance review programs to help executive staff meet their goals.

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Human Resources / Office Manager

The Moinian Group, Inc.

@ Wyndham Sugar Bay Resort & Spa, St. Thomas, USVI

Nov’04 - Dec’06

Communicated with managers to assure all contract documents where neat, accurate and in compliance with company

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policies and procedures.

Supervised all aspects of managing staff to ensure tasks where being performed accurately and expediently. Revised

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scheduled hours to reassure proper coverage of all work areas eliminating unnecessary overtime.

Reviewed commission payroll for accuracy as per General Manager’s request notifying the appropriate departments at the

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Corporate Office of any discrepancies.

Prepared daily Scoop Sheet and supervised administrative staff to assure levels of service where meeting guest

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expectations.

Assisted “By-Request” by servicing Member’s and monitoring “Medallia” Scores.

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Managed all aspects of the training process from J-1 Visa International Students.

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Responsible for responding/ processing VIP guest complaints/refunds & compensation.

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COMPUTER AND SOFTWARE KNOWLEDGE

HRIS/Payroll applications: ADP, EV4, E-Verify, Pay Source, Pay Chex® and other internet based HR programs. Computer

literate: Microsoft Word, Excel, and PowerPoint with proficient typing skills. Capable of managing multiple projects &

responsibilities with ease, because I’m well organized and detail-oriented.

LANGUAGES

Excellent oral and written communication skills in English & Spanish. Strong Service orientation with the ability to translate,

train and mediate as a bilingual Human Resources Professional.

Contact this candidate