Customer Service Representative

Kimberly E. Jones

**** *. ********* **.

Appleton, WI 54911

Phone: 920-***-****

E-mail: **********@*****.***

Work Experience

January 2014 August 2014 Airfire Mobile, Little Chute,

WI

Customer Care Representative

Answer inbound customer calls, processing & verifcation of customer data for number

porting orders, payment handling for customers & internal personnel, routing of calls to

appropriate departments as necessary, documentation of call information for each

account, call escalation to management when needed, troubleshooting service & technical

issues and customer follow-ups

September 2013 December 2013 Alta Resources, Neenah, WI

Customer Service Representative

Answer inbound customer calls, enter customers general information, transfer calls to

licensed sales agents with customer reference number given

November 2012 – July 2013 Bent Tubes, Neenah, WI

Office and Engineering Assistant

Use of ERP system to process expedites for outsourcing products, requisition purchasing

and creation of vendor purchase orders, pricing and manufactured parts updating,

revisions of manufacturing routings through redline process, scanning and file

management of part blueprints, adherence of ISO procedures, filing, reception of multi-

line phone system and other general office duties

January 2011 - September 2012 Fastenal, Oshkosh, WI

Sales Support Receptionist

Answer multi-line phone system, filing, enter quotes, invoicing, bill of lading, creation of

advance shipment notices, purchase order confirmation, company credit card

management, vendor contacting, order packing, order auditing, branch transfers

March 2010 - July 2010 Cadre/4Imprint, Oshkosh, WI

Temporary Mail /Finishing Associate

Mail processing, box assembly, quality control, and shipping

October 2008 – March 2009 Value Place Hotel, Lebanon, TN

Leasing / Property Attendant

Guest registration, reservation booking, assistance with guest service issues and room

repairs, cleaning of public spaces

September 2006 – November 2006 Wilson Legal Services, Nashville, TN

May 2008 – March 2009

Administrative Assistant

Appointment scheduling, multi-line phone reception, bankruptcy petition preparation,

marketing materials preparation and mass mailings, client and creditor assistance

April 2007 – September 2007 Fiddler's Inn, Nashville, TN

37214

Front Desk Agent

Guest registration, tour reservation sales, multi-line phone reception, assistance with

guest service issues

November 2006 – March 2007 Cadre/JJ Keller, Oshkosh, WI 54901

Office Assistant

Electronic filing of paperwork, revision and purging of files, data entry

Education

High School Diploma Heritage Covenant School

May 2006

Franklin, TN

Skills

Microsoft Office (Word, Excel, Powerpoint, Access), Typing 55 WPM, 10-Key Data

Entry, ERP System, ISO Procedures

References available upon request

Contact this candidate