Customer Service Sales

213-***-**** *********@*****.***

Nathan Alfaro

*** *. ****** ** *** # 9,Covina, CA, 91723 • 213-***-**** • *********@*****.***

Nathan Alfaro

Objective

To obtain an innovative position that utilizes my skills in managing, organizing, and multi-tasking while integrating

my experience in multiple fields and providing an opportunity for growth and advancement.

Work Experience

April 2010 – April 2013 Morgan Drexen Inc. Costa Mesa, CA

Client Coordinator Assistant

Customer Service: would assist the client with any questions they would have, and going above and beyond

to give them that WOW factor

Phone Coverage: would take on average about 60 calls a day and would have to make on average of 30-40

calls to clients to follow up with them regarding an offer they had received from the attorney regarding one

of their accounts as well as to welcome them to the program.

Data Entry: would input clients notes regarding the call when they would inquire about their file, would

input information regarding legal documents that they would receive, as well as inputting and updating

their contact information

Appointment Setting: would set up appointment’s for the clients to speak to the Legal Liaison, and at times

would set up appointments to speak to their Bankruptcy attorney as well as their Client Coordinator

Assist and Support the Client Coordinator: taking escalated calls, assisting and coaching coworkers with

questions, coaching and training new hires, run the team in the event of his or her absence

F eb 2007 – Sept 2009 Wells Fargo Phone Bank El Monte, CA

Phone Banker

Customer Service: would assist the customer with any questions they would have regarding their accounts,

giving the clients their account balance, transferring them to the proper department’s to be assisted,

Opening Claims: would go and thoroughly check to make sure that there weren’t any other fraudulent

charges that that the client hadn’t missed while checking her account, would submit the claim to the claim

department to have them do an investigation into the matter

Account Servicing: would go and update clients contact information, would check on cards in the event

their cards (debit and credit cards) may not be working properly, inform client of their most recent

transactions

Data Entry: input the notes of the call, input clients contact information, as well as anything else that may

need inputting

Sales: would have daily sales goals,would also have to refer bank products to clients, as well would have

monthly goals in order to reach bonuses

Nov 2005 – Feb 2007 Wells Fargo Business Center El Monte, CA

P ersonal Banker

Customer Service: welcoming the customers into the branch, offer them coffee or any type of snacks that

was made available, answering clients questions regarding products that would benefit their Business, and

servicing the accounts that they had with us

Opening Accounts: opening accounts ranging from savings to checking’s and CD’s and IRA’s as well as car

loans and referring them to a specialist if they wanted to look into doing something with a new or existing

mortgage

Cash Handling Experience: would be in charge of balancing my register as well as making change for

clients when they requested, would be in charge of upward of $500-$5000+ a day

213-***-**** *********@*****.***

Nathan Alfaro

Data Entry: inputting the clients banking information into the data base, updating any outdated information

that they may have had, would place holds on items that may be questionable in regards to banks policy

Sales and Goals: would have daily sales goals that would have to be met, would have to turn a referral from

a teller into a multiple products sale, would have monthly sales goals to be met to make bonus

Jan 2004 – Aug 2005 Four Star Entertainment DBA, Blockbuster Video Phillips Ranch,

CA

S hift Manager

Outstanding selling techniques and ability to communicate as well as motivate associates, in charge of

overseeing 6+ employees

Restock/Receive Inventory: put new dvd’s and food on the sales floor, when new movies arrived would

have to rearrange the store to accommodate the new rentals

Data Entry: input the clients card information into the system, update the clients contact information, look

up movies for clients when they were requesting a movie that wasn’t in the store

Cash Handling: would go to the bank to make change for the following day as well as deposit the money

from the previous night, would have to balance my register as well as make sure the other registers were

balanced

Customer Claims: in the event a movie wasn’t working would have to take down the information and input

it into the data base so that we could notify corporate about the defective dvd, would as well assist clients in

opening claims for clients in the event that an employee disrespected a customer

Education

Sept 2000 - 2003

Mt. San Antonio Walnut, CA

Sept 1996 – June 2000

Covina High School Covina, CA

High School Diploma

Languages

English & Some Spanish

References

References are available on request.

Contact this candidate