Customer Service Representative
Resume:
Joanna M. Noel
Satellite Beach, FL 32937
******.*******@*****.***
SUMMARY
Highly motivated Veteran possessing a multitude of in demand skills currently seeking a challenging
entry level position. 15 years of customer service experience in diverse environments. Skilled with all
aspects of computers to include Microsoft Office, adept to learning new applications and software.
Expert in prioritizing, meeting deadlines, and following through. Excellent written and verbal
communication skills. Successful in high tempo, team driven environments while maintaining attention
to detail. Passionate worker who is willing to go the extra mile and understands the value of continued
development.
EDUCATION
Master of Public Administration (MPA), Expected- December 2015
Keller Graduate School of Management, Orlando, Florida
Bachelor of Science, Technical Management / Accounting Concentration
DeVry University, Orlando, Florida Magna cum Laude February 2014
Relevant Courses:
•
• Financial Accounting • Accounting Information
• Intermediate Accounting Systems
• Project Management
• Cost Accounting
• Data Analysis with Spreadsheets
PROFESSIONAL EXPERIENCE
Full – Time Student August 2013 – Present
CACI Systems, Inc., Langley AFB, Hampton, VA June 2012 – August
2013
Telecommunications Analyst
Served as Subject Matter Expert in Secure/Unsecure Video Teleconferencing for all Department
of Defense organizations in Hampton Roads, VA area. Ensured area customers maintained
connectivity in order to perform their daily mission. Facilitated training to individuals
responsible for video teleconferencing suites.
Managed the resolution of service outages, video teleconferencing equipment purchase, and
installation of video teleconferencing suites. Provided guidance on adherence to information
systems/network security through the interpretation of Department of Defense policy and
procedure requirements vital to maintaining sound network security.
Conducted daily updates of major service and equipment outages via the use of internet and
computer software applications for timely resolutions. Updated senior officials and management
members through verbal and written communications.
United States Navy, Norfolk, VA May 2003 – May 2012
Information Systems Technician
Directly responsible for daily operational and administrative tasks to include status updates to
key individuals, timely trouble call resolution for 280 customers, project tracking, systems
availability report generation, computer hardware/software inventory maintenance, supply order
and management, performance reviews, and personnel management. Supervised a division of 11
Information Systems Technicians responsible for three shipboard networks and off ship
communications, to include radio frequency voice communication and satellite connectivity.
Managed the Electronic Key Management Inventory System by applying mastery skill of
inventory software. Meticulously received and maintained an inventory of 850 classified and
unclassified line items, expertly conducting several audits and leading the program to success in
four major inspections.
Conducted extensive training and mentoring to junior personnel in information systems and
proper handling of classified material, as well as senior individuals seeking relevant
qualifications.
Nominated by peers to become Vice President of the Junior Enlisted Leadership Association,
dedicating 100 hours to training in basic military requirements.
Awarded Junior Sailor of the Year 2007 for exemplary performance of job duties.
Bullwinkle’s Top Hat Bistro, Miamisburg, OH June 2001 – May 2003
Shift Lead Server
Provided training for all new-hire servers to include customer service skills, menu familiarization,
and billing reconciliation to include cash and credit sales.
General Electric Consumer Credit, Mason, OH January 2000 – June 2001
Customer Service Representative
Responsible for inbound inquiries for all Sam’s Club Credit Card account holders, assisting
customers with a wide range of billing concerns and working to find satisfactory resolutions.
Volunteer History
2nd Grade Classroom Volunteer, Spressard Holland Elementary School, Nov 2013 – May 2014
Team Mom for civic youth soccer team, March – May 2012
Book Fair Assistant, Pembroke Elementary School, April 17, 2012
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