Customer Service Representative

STEPHANIE M. PETTWAY •*********.*******@*****.***

**** ***** **., ***. **** • Houston, TX 77065 • 313-***-**** • 281-***-****

PROFILE

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office

programs.

SUMMARY OF QUALIFICATIONS

• 19 years’ experience as an administrative support professional.

• Known for integrity, organizational skills, and multi-tasking.

• Office etiquette, document/file management, A/R, and meet deadlines.

• A highly friendly professional, able to establish long-term, positive, and fun relationships.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Act-1 Personnel Services/Henry Ford Health System, Detroit, MI [2014-2014]

• Ordered medical equipment for hospice patients.

• Updated patients’ records in healthcare data management system.

• Greeted and assisted patients at the front desk window.

• Processed cash and credit card payments, making coffee, and scheduling interviews.

• Processed cash posting, phone operator, and directing calls.

• Routed callers to the appropriate departments, setting up for meeting and conference calls.

• Relieved front desk receptionist and accessing patients’ information in EPIC.

Administrative Assistant

DAL Global Services, Romulus, MI [2007-2013]

• Processed payroll transitions using Kronos timekeeping system.

• Filing and maintaining employee’s personal files.

• Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a

diverse workforce in multicultural settings.

• Creative in writing correspondence, reconciles payroll discrepancies, and problem solving.

• Typed letters, envelopes, labels, data entry, and ability to utilize internal systems (e.g., Lawson) with

efficiency.

• Approved agents shift trades and scanning documents.

Secretary-Receptionist

Lutheran Social Services of Michigan, Southfield, MI [2006-2007]

• Signing in guest at the front desk, distributed checks, and typed newsletter.

• Maintained calendar for conference room.

• Answered phones, routed calls to appropriate departments, maintaining lobby area, and assisting foster care team.

• Verified clients (parents) drug testing dates.

• Data entry, filing, paging, and faxed inquires.

SKILLS

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Records Management Executive Support Travel Coordination

Technical MS Word 2010 MS Outlook MS Publisher

Knowledge: MS Excel 2010 MS Access MS PowerPoint

Windows Lotus Notes Installing Software

EDUCATION

2010-2011– Medical Billing & Coding Specialist, New Horizons Computer Learning Ctr.- Livonia, MI

2007-2011 - Coursework, Baker College of Allen Park – Allen Park, MI

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