Customer Service Data Entry

*** – ** Street Phone 201-***-****

Union City, NJ 07087 E-mail *********@*******.*** Johana Villacres

Objective: Seeking a challenging position in a professional environment with a successful and growing

company, where I can grow as a valuable employee. Obtain a full time position that will utilize my skills

and education to help to the others.

Work Experience:

2008 Present Position DHL Global Mail NJ, E.E.U.U.

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Lead Super User:

o Reviewing and correcting any mistakes on the package's processing through internet.

Giving right directions to other employees on the packages process.

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Updating issues and solutions with the customer through email and conference call.

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Data Entry: Handling work order

Operations: Sorting International Packages to send the right destination

2006 to 2007 Bowne NJ, E.E. U.U.

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Data Entry

2005 to 2006 Diners Club of Ecuador Quito, Ecuador

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Handling complaints from customers.

1. Daily account reconciliation for all checks.

Managing customer’s information.

Updating records and client information.

2. Handling incoming checks approximately 2000 per day

2002 to 2003 Guayaquil Bank Quito, Ecuador

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• Customer Service: Leasing consultant.

• Teller: Handling cash and credit transaction.

o 2001 to 2002 Pichincha Bank Quito, Ecuador

• Teller: Handling cash and credit transaction

• Customer Service: Handling complaints from customers.

Skills:

• Microsoft Office: Knowledge of Microsoft Word, Microsoft Excel, Microsoft Power Point.

• Operation Software’s: Adobe Photo Shop, Adobe illustrator, Quark X press.

Languages: Spanish and English

Education:

• 2002 to 2005 Israel University Quito, Ecuador: Graphic Designer.

• 1997 to 2001 James Williams High School Quito, Ecuador: Specialized on Science.

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