Customer Service Manager

Caroline Wolfe

PO Box *** Anna, OH ***** 937-***-**** ************@*****.***

H U M A N R E S O U R C E S G E N E R A L I S T

Proven results as a staffing manager for Spherion of Lima by creating and maintaining

business relationships, reducing turnover and assisting in training of new associates.

Experience in employee retention, including experience in employee recruitment and retention,

staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiating win win compromises, assisted in writing personnel

manuals, corporate policies, job descriptions and management reports.

HR Skills

Employment Law Staff Recruitment & Retention Performance Management

FMLA/ADA/EEO/WC Employee Relations Organizational Development

Mediation & Advocacy Alternative Dispute Resolution (ADR) Policies & Procedures

Benefits Administration Project Management

Orientation & On Boarding Training & Development

Professional Experience

Schulte management group Lima, OH

Leading staffing company employing 4,500 associates.

Office Manager, 2005 to 2010, 2013 to Present

Work to fulfill a broad range of HR functions, including recruiting and training

employees, administering benefits, overseeing disciplinary action, and managing HR records

Responsible for prescreening and testing of applicants to meet client specific requirements

Coordinated recruiting efforts

Perform exit interviews, employee evaluations, and coaching when necessary

Oversee staff and ensure productivity and goal achievement

Create growth plans for staff to assist them in meeting their career goals

Key Results:

Train new employees in customer service on interviewing techniques and best practices, conducting

workshops and one on one coaching sessions that contributed to sound hiring decisions.

Devise creative and cost effective incentive and morale boosting programs (including special events and

a tiered awards structure) to increase employee satisfaction and productivity.

Promoted to additional management duties 10 months after starting in Branch Manager role

caroline wolfe Phone: 937-***-**** Page 2

R.C. HEMM GLASS SHOPS, INC. Piqua, OH

Provides glass/glazing as well as storefront and curtainwall systems to customers for various projects.

Project Manager Assistant, 2010 to 2013

Assist project managers with various needs

Process contracts, order certificates of insurance and bonds

Created and tracked purchase orders for various materials needed per projects

Managed defective material returns for credit to suppliers and freight companies

Worked in a team environment, while being held accountable for individual projects and goals

Ability to prioritize and complete tasks in a timely manner

Created spreadsheets for various projects and record retention purposes

Coordinated the delivery of materials and expedited deliveries when required.

Education & Certifications

EDISON STATE COMMUNITY COLLEGE Piqua, OH

Associate of Business (AAB) in Human Resource Management, 2012

Activities: Work concurrently during college as an On Premise Manager for Schulte Management Group.

Of Note

Professional Development:

Continuing education to obtain Bachelor degree in Human Resource Management.

Contact this candidate