Sales Customer Service

Greg Riabov

** ******** **** *****: 201-***-****

Mahwah, NJ 07430 Cell: 201-***-****

*******@*******.***

Summary

Accomplished and versatile Client Service Supervisor/Operations Manager with extensive experience in

day-to-day client interactions and back office management of a large, heavily trafficked branch. Branch

expert in operational, audit and compliance issues, and procedures. Branch liaison between different

departments within company. Referred clients/prospects to appropriate sales professionals by

implementing acquired listening and questioning skills.

Credentials

● FINRA Series 7 License

● FINRA Series 9/10

● FINRA Series 63

● FINRA Series 66

Experience

Charles Schwab October 1999 to December 2012

Client Service Supervisor

Paramus, New Jersey

Successfully managed the non sales activities of sales professionals

Trained new quality customer service professionals

Trained new sales professionals with internal sales and operational applications

Developed rapport with the customer base while resolving customer questions, issues, and complaints on

a daily basis

Provided a high level of product and leadership support to sales professionals and clients Monitored

daily activities of the customer support team ensuring quality customer experience Awarded stock

options for successfully filling in as acting Branch Manager for 3 branches, New City, Fort Lee, and

Paramus for extended periods of time.

Successfully passed audits on a yearly basis

Successfully defended company before a 3 member arbitration hearing

Charles Schwab October 1997 to October 1999

Investment Specialist II

Paramus, New Jersey

Consistent top 2% in branch in closed assets and top 1% in client promoter scores. Awarded stock

options for successfully handling overflow of general sales number calls that were directed into local

branches during the Internet bubble period.

Charles Schwab October 1996 to October 1997

Investment Specialist I

Milburn, New Jersey

Responsible for closing leads that came into the branch from various media outlets and gathering new

outside assets. Top 2% of Investment Specialists in assets gathered.

Education

Montclair State College

Upper Montclair, New Jersey

1977-1979 Undergraduate studies.

Arizona State University

Health Science

Tempe, Arizona

1979-1981

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