Customer Service Manager
Resume:
Kenneth T. Katsoff
East Windsor, New Jersey 08520
**********@*****.***
OBJECTIVE
A position managing a business utilizing my experience and skills gained as a business owner for ten
years, a Certified Public Accountant for a Big 4 Accounting Firm, and an internal auditor for a Fortune
500 company.
My unique qualities include leadership, attention to detail, superior problem solving skills, focus on
safety, and building a positive, productive team environment.
PROFESSIONAL EXPERIENCE
TYBEN LLC Jersey City, New Jersey 2004 - Present
Owner & Operator (Manager currently runs day-to-day operations)
• Perform all business functions of $500,000 gross revenue operation - full service car wash and
detail center.
• Manage staff of twelve employees, developed an environment of high quality work and a
turnover rate 75% below the industry average.
• Identified, assessed, and implemented continuous improvement opportunities.
• Managed employees, customer service, maintenance of equipment, inventory, ordering supplies
and merchandise, accounts payable, payroll, marketing, monthly and year-end financial reporting.
• Decreased expenses 30% through employee retention, seeking competitive bids, changing
suppliers, reviewing cost / benefit of utilizing specific equipment, and renegotiating lease.
• Developed employee safety procedures resulting in zero employee accidents in nine years.
• Trained and coached employees on Total Customer Satisfaction.
• Developed employee business goals and reward system for attaining benchmarks.
HAZLET CAR WASH Hazlet, New Jersey 2000 - 2004
Manager
• Managed all aspects of car wash business for absentee owner while obtaining Master of Science
Degree.
ERNST & YOUNG New York and Iselin, New Jersey 1997 - 1999
Senior Auditor
• Performed multiple audits within the Healthcare and Consumer Products – Manufacturing
Assurance and Advisory Business Services groups – Major clients: The New York and
Presbyterian Healthcare System, Inc. and American Standard Corporation.
• Evaluated clients’ internal and external environment to identify high-risk areas and recommended
changes to senior management.
• Supervised staff and performed written personnel evaluations after each engagement.
• Monitored budgets and efficiency to ensure engagements were completed in a timely manner.
LINCOLN TECHNICAL INSTITUTE West Orange, New Jersey 1995 –
1997
Senior Auditor / Supervisor
• Supervised, trained, and completed written performance evaluations of three staff auditors.
• Conducted Operational and Financial Audits at fourteen locations.
• Performed Financial Aid audits for compliance with Federal Regulations.
• Recommended changes and updated Audit Guides and Company Policy and Procedures.
• Developed, presented, and implemented improvements within the Department and Company,
including internal controls, procedures for new systems, and personnel decisions.
THE DUN & BRADSTREET CORPORATION New York, New York 1991 – 1994
Corporate Auditor
• Performed financial and operational audits for international and domestic subsidiaries.
• Conducted reviews of balance sheet accounts and operational procedures.
• Maintained accounting / finance responsibilities in Accounting Department of Moody’s Investor
Service and the Financial Reporting Department of Dun and Bradstreet.
EDUCATION
College for Financial Planning Master of Science: Financial Planning October, 2000
Certified Public Accountant June, 1995
New York University Bachelor of Science May, 1991
Majors: Finance & Accounting
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